14.08.2026 aktualisiert
100 % verfügbar
Retail Expert | Consultant | Trainer | Project Manager
Salzburg, Österreich
Weltweit
Bachelor of Arts in BusinessÜber mich
Mit mehr als 20 Jahren Erfahrung in Retail, Automotive, Hotellerie und Tourismus trainiere ich Mitarbeiter:innen mit Kunden und Gästekontakt darin, aus jeder Begegnung ein echtes Erlebnis zu machen. 200+ Projekte, 1.000+ trainierte Mitarbeiter:innen
Skills
AutomobilindustrieBusiness To BusinessBusiness DevelopmentKundenbeziehungsmanagementBusiness SoftwareWirtschaftliche EffizienzProzessoptimierungKundenerfahrungSaasBeratungDigitalisierungVertriebProjektmanagementEinzelhandelSales Management
Project Management
Comprehensive project management expertise with proven track record in retail, automotive, hotel and SaaS industries, specializing in stakeholder coordination and process optimization
Customer Journey Consulting
Expert in designing and implementing customer experience strategies, creating unique customer journeys and supporting digital transformation initiatives
Account Management
Strong account management capabilities with focus on renewal, expansion and relationship building across multiple markets and industries
Team Leadership
Experienced team leader managing cross-functional teams, coaching and developing team members across various departments
Sales Management
Proven sales expertise with consistent achievement of quotas and targets, specializing in B2B sales and business development
Process Improvement
Strong analytical skills in process optimization, workflow enhancement and operational efficiency improvement
Stakeholder Management
Excellent internal and external stakeholder management capabilities with focus on communication and alignment
Digital Tools Proficiency
Proficient in MS Office suite, Google cloud solutions, Salesforce, CRM systems and various business applications
Comprehensive project management expertise with proven track record in retail, automotive, hotel and SaaS industries, specializing in stakeholder coordination and process optimization
Customer Journey Consulting
Expert in designing and implementing customer experience strategies, creating unique customer journeys and supporting digital transformation initiatives
Account Management
Strong account management capabilities with focus on renewal, expansion and relationship building across multiple markets and industries
Team Leadership
Experienced team leader managing cross-functional teams, coaching and developing team members across various departments
Sales Management
Proven sales expertise with consistent achievement of quotas and targets, specializing in B2B sales and business development
Process Improvement
Strong analytical skills in process optimization, workflow enhancement and operational efficiency improvement
Stakeholder Management
Excellent internal and external stakeholder management capabilities with focus on communication and alignment
Digital Tools Proficiency
Proficient in MS Office suite, Google cloud solutions, Salesforce, CRM systems and various business applications
Erfahrung
Berufserfahrung0 - 5 Jahre
Freelancer seit2025
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
With more than 20 years of experience in retail, automotive, hospitality and tourism, I train frontline staff to turn every customer and guest interaction into a genuine experience. Exclusive on-site training where brands come to life – for companies who want to create customer experiences that inspire, build loyalty, and drive sustainable business success. 200+ projects, 1,000+ employees trained.
Leading implementation of BMW's new customer retail concept across Central and Southeastern Europe, managing project implementation and network development
Account management and sales for DACH market, responsible for renewal and expansion of key accounts and stakeholder management