Program, Project, Business/Digital Transformation Manager/Director

Bangalore

• • A Behavioural Tech platform, that helps customers SAVE MONEY on every spend by connecting them to their Banks and the places they spend money, be it Online or In-Store.
    
    itsmyloyalty used General Artificial Intelligence to help customers GET what they want, by curating their spends at unit level and recommending to them based on their Taste, Preference and Behaviour.
    
    Demand Side – General Customers / Users
    
    Supply Side -- itsmyloyalty was also a platform for businesses / brands to run their own loyalty programs and using proprietary algorithms, we helped these businesses to Retain their customers and more importantly aid in increasing Revenues.
    
    Second Supply side -- itsmyloyalty worked with banks in helping them bridge the gap that exists in the banking vs commerce space.
    
    Features
    
    1. Customisable loyalty platform
    2. Multiple types of loyalty programs
    3. A comprehensive ecosystem to Know Your Customer – online or offline purchases
    4. Unit level tracking of customer spends
    5. AI-based recommendation engine for users and businesses/brands
    6. Analytics for businesses and for their customers
    7. Recommendation engine for offers by Geo fencing the user
    8. Analytics to Banks – which customer took what offer
    9. A platform for Banks & Brands thus creating better ROI
    10. Automation – Automating all the offers from banks by running crawlers on the bank’s sites
    11. Social Platform -- It had an in-built social feature where you can add friends to your network, follow their Retail journey on the platform. Share things you bought or what offers the user avail etc.
    12. Referral -- You could refer friends to join the platform and get freebies.
    13. Search and find loyalty program and offer’s given your bank cards.
    14. Gamification –Leaderboard according to users’ activities on the app. Weekly and Monthly prizes.
    15. 5 Revenue Models -- B2C, B2B, B2B2C, B2B2B2C, SaaS

Allianz Global Corporate & Specialty is the Allianz centre of expertise for global business insurance and large
corporate and specialty risks. With a worldwide network in more than 210 countries and territories, AGCS is one
of the very few global insurers with an exclusive focus on the needs of global corporate and specialty clients.

Proficiency
* Strategic Consulting - Created Global Operating Models
* Business Transformation through Digital Automation - Created a global CRM from scratch to
centrally capture critical customer insurance data, complete business management from planning to
execution for all Lines of Business and Regions
* IT Solutioning and Change
* End to End Project Management from Concept to Delivery
* Business Requirement Analysis and Business Process Improvement
* Offshoring & Centralizing Operations including creating & handling KPIs
* Due Diligence - Vendor selection




Deliverables
* 5 Million Euros per year saved by Offshoring & Centralizing Operations
* Service Provider Management - Setup & Managed KPIs of Operation Teams
* Digital Automation of Business Processes (IT Solutioning and Global Processes)
* Managed Business projects with Global rollouts for Business Change and IT rollouts/upgrades - Across
30 countries
* Built the legal process for 3rd party contracting. Compliant according to US, German, French, UK and
Singapore local Laws & Regulations - 400 third party contractors onboarded across the world
* Core Business Process efficiency gains - 1 million euros a year savings
* Other Global Business processes - 500k euros a year savings
* Innovation strategy and Management - built the innovation model for the division

Regions Managed
* Europe - Region Germany, France & UK
* Americas
* Asia incl. Australia

Allianz Cornhill was a wholly-owned offshore unit of Allianz Insurance PLC UK. The organisation mainly focuses
on Business Process Outsourcing, Software Development, and other IT Enabled Services.

Led and delivered the Operation's workstream for a large IT Project spanning America's, Europe & Asia Pacific.
The role was to Transform multiple small entities into one Large organisation. This was done by defining &
setting up global processes, cutting across different Lines of Business and Regions, Solutioning into application
development, ensuring delivery of these processes & applications and incorporating Change, leading to substantial
cost benefits with estimated yearly savings at € 10 Million and potential value of 100s of Million.

Proficiency
* Strategic Consulting and Business / Organizational Transformation - Ensure delivery of
Organizational Strategy/ Target Operating Models / Objectives and smooth transition of Change
* Business Solutioning - Managing stakeholders from across different Allianz entities in Europe and US,
scoping out work, Solutioning them into projects and offshoring them to BPO or IT ODCs
* Client Management - Managed distributed IT vendor teams offshore to deliver the tool for AGCS
* End to End Portfolio / Project Management
* Pre-Sales
* PMO & PSO set up & Management of the Project Management Life Cycle (PMLC)
* Outsourcing, Offshoring and Transitions

Proficiency
* Offshored the BPO side of the Life Insurance Business, including Pensions, into Indian Offshore centres
(1500 + seats)
* Client Management
* Service Delivery and SLA / KPI Management
* Set up Centre's of Excellence and Quality Assurance
* Team / People Management

PBSC Spectacular Solution Limited, handling their educational ERP products across South India and parts of
West India
Solution Centre Pvt. Ltd. Setting up their IT training Division and Profit Centre for their software products
throughout Western India.
Chenasian Consumable Specialties Limited , a Chennai Based company dealing in FMCG and was handling
the four southern states




Proficiency
* Pre-Sales and Business Development
* Restructured the entire Region
* Channel Partner Management
* Profit Centre Management through Franchisees & Branch delivery
* Marketing & Brand Promotion



MY STARTUP EXPERIENCE


* In the startup ecosystem in Germany and India from 2012
* Eight years, founded four startups raised multiple seed rounds.
* My first two startups had three pivots, one overhaul of the Business Model and One Re-Branding.
* Built an AI and ML platform for retail businesses


Key Roles
* Product Owner
* Go-To-Market Strategist
* Pre- Sales and Business Development to Distribution
* Alliance Partnerships & Key Stakeholder Management
* Legal & Accounting
* Digital Outlook àfeeding in the market demand to AI/ML model

Proficiency
* Business Process Transitions (Over 300+ seats to India)
* Service Delivery and SLA Management
* Operations and Team Management (Handled 100 + team size)