Customer Care Specialist, Writer, Logistics Team Member

Taking calls from customers with various technical issues and
questions involving the companies product and helping to resolve them
Troubleshooting advanced hardware issues involving specialized
smartphones and smart glasses
Optimizing and documenting troubleshooting processes to share with
the team and improve productivity
Working as a team to find the best solution for unusual issues and
supporting each other via slack
Finding and reporting bugs in the software to the companies
development team
Utilized further Saas such as Maas360 and Quickbase

Taking calls from customers and identifying their need
Distributing the customers to the right care department according to
their needs
Writing tickets if the specific department is not available
Advised on product questions
Communicating through Slack
Using SalesForce as ticket system
Answering calls from our blind customers on a virtual dashboard and
help them in any situation they need me through the SaaS
Situations are: Navigating them to desired destination, help them read
through documents, help them assemble furniture all through the SaaS
Communicating through Slack and Zoom
Used Teamviewer to help customers remotely

Customer support
Customer acquisition
Creating content for websites
Mentoring students with their scientific work papers