02.03.2022 aktualisiert
MM
100 % verfügbar
Kundenservice/ Customer Service Manager
St. Wendel, Deutschland
Deutschland
Skills
- Successful Customer Service and Sales leader with international experience in various industries e.g. telecommunication, e-commerce, retail, healthcare/ medical device, logistics and travel
- 26 years international management experience in five different countries (UK, Ireland, USA, Czech Rep., Germany) with different management levels for different geographies (GLOBAL, EMEA, DACH)
- Experience in establishing Customer Service organisation or expanding them by market requirement
- Focus for achieving highest customer satisfaction through operational excellence and implementation of sustainable digital footprint
- Strong stakeholder management with sales, supply chain and operations to achieve sales, profit margin and inventory/ logistic goals
- Successfully managed a range of top projects e.g. implementation of automation (touchless) of orders; digitalisation of customer contacts; define global contact center strategy & roadmap for global service organisation, expansion, turnaround and refocusing of Customer Service organisation; set up of new international Customer Service locations; increase of sales through optimisation of CRM
Sprachen
DeutschMutterspracheEnglischverhandlungssicher