14.03.2026 aktualisiert

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Senior Interim & Advisory Consultant

Zufikon, Schweiz
Weltweit
M.Sc. Technology Management
Zufikon, Schweiz
Weltweit
M.Sc. Technology Management

Profilanlagen

Executive CV - Jakob Faktorovitch.pdf

Über mich

Senior Interim & Advisory Consultant for IT transformation, sourcing and governance initiatives. I help executives structure complex situations, align stakeholders and stabilise critical programs. Engaged when clarity, sound decisions and reliable delivery are required.

Skills

Atlassian ConfluenceAtlassian JiraBeratungFinanzenSteuerungProjektmanagementAuslagerungSales ManagementStakeholder ManagementWorkflowsExecutive ManagementIt-RekrutierungRisikomanagement
Senior Interim & Advisory Consultant with over twelve years of experience leading complex IT transformation and sourcing initiatives in international environments.

My expertise includes program and project leadership, IT sourcing, vendor and outsourcing governance, and the structuring of delivery frameworks for large-scale technology initiatives. I support organisations in establishing governance structures, aligning cross-functional stakeholders and stabilising critical transformation programs.

I have extensive experience working at the intersection of business, IT and governance in regulated and multi-stakeholder environments, including financial services and international enterprise organisations.

My work focuses on creating clarity in complex situations, structuring decision-ready options and ensuring reliable execution of strategic initiatives.

Core competencies include:

• IT Transformation & Program Delivery
• Strategic IT Sourcing & Vendor Management
• Outsourcing & Service Provider Governance
• Transformation PMO & Program Steering
• Stakeholder & Executive Management
• Risk Management & Delivery Governance
• Collaboration Platforms & Workflow Automation (Jira / Confluence)

Erfahrung

Berufserfahrungmehr als 10 Jahre
Freelancer seit2022

Sprachen

DeutschMutterspracheEnglischverhandlungssicherRussischMuttersprache

Projekthistorie

Provider selection and implementation of SaaS contact center solution

Management Consulting

Versicherungen

>10.000 Mitarbeiter

SME:
  • Agile project management
  • Definition and implementation of collaboration agile processes in Jira
  • Technical input for service provider selection
  • Creation of requirements documents (RFQ)
  • Calculation of business cases
  • Evaluation of service provider based on service design requirements and commercial aspects
  • Control and implementation of the required service processes in the operational organization
  • Responsible for the implementation of internal IT security assessments
  • Definition of internal service agreements and service description
  • Creation and negotiation of internal service agreements
  • Description and control of the integration of operational tools
  • Workshops and provider collaboration for designing the product
  • Managing and leading the RfP process for a global telephony carrier selection
  • Onboarding of several organizational entities

Implementation ServiceNow Technology Portfolio Management

Management Consulting

Banken und Finanzdienstleistungen

1000-5000 Mitarbeiter

Project Lead:
  • Agile project management
  • Regular management reporting
  • Analysis of the existing CMDB
  • Cleanup and adaptation of the CMDB to the new CSDM
  • Optimization of discovery and service mapping
  • Implementation of the Technology Portfolio Management Module

Service Design for Cloud Contact Center Solution

Management Consulting

Versicherungen

>10.000 Mitarbeiter

Co-Product Owner and Service Design SME:
  • Technical input for service provider selection
  • Evaluation of service provider based on service design requirements
  • Control and implementation of the required service processes in the operational organization
  • Responsible for the implementation of internal IT security assessments
  • Development of internal service contracts and service description

Provider Management for Service Request- and Incident Management

Management Consulting

Versicherungen

>10.000 Mitarbeiter

Project Lead:
  • Analysis of current provider management governance
  • Definition of new control parameters
  • Creation of blueprint reporting
  • Analysis and conception for ServiceNow implementation (CMDB, tables)
  • Implementation planning with ServiceNow developers

Selection and Implementation Infrastructure Monitoring Solution

Management Consulting

Versicherungen

>10.000 Mitarbeiter

Co-Project Lead and RfP Expert:
  • Definition of the solution requirements
  • Workshop planning and implementation
  • Evaluation of service providers
  • Contract negotiation with final provider
  • Preparation of management reporting and budget calculation
  • Stakeholder management
  • Service design for new service (incl. network- and application performance monitoring)
  • Coordination and monitoring of implementation
  • Service provider management

Project Portfolio Management for IT Stabilization

Management Consulting

Versicherungen

>10.000 Mitarbeiter

Project Portfolio Management Expert
  • As-is analysis of current measures (e.g., monitoring, network, applications)
  • Technical analysis of the activities
  • Professional exchange and content support in different measures
  • Analysis, elaboration, and technical control of the dependencies of different measures
  • Comprehensive control of the measures

Service Provider Management with IT Security framework

Management Consulting

Energie, Wasser und Umwelt

500-1000 Mitarbeiter

Workstream Lead:
  • Inventory of current measures
  • Technical analysis of the activities
  • Professional exchange and content support in different measures
  • Analysis, elaboration, and technical control of the dependencies of different measures
  • Definition and implementation of a comprehensive provider management framework

Potential analysis, strategy and implementation of Global Business Services

Management Consulting

Automobil und Fahrzeugbau

>10.000 Mitarbeiter

  • Evaluation of the potential for a GBS
  • Definition of the strategy for a GBS
  • Identification and detailing of the near-shoring activities
  • Definition of IT services and IT organization
  • Definition of governance
  • Conducting workshops
  • Identification and implementation support of IT enablers
  • Monitoring and tracking of the near-shoring activities
  • Preparation and conduction of the transition for the pilot (including training concept, knowledge transfer)
  • Transition management review of general IT controls

Definition IT Strategy

Management Consulting

Öffentlicher Dienst

500-1000 Mitarbeiter

Project Support:
  • Evaluation of the current as-is situation in the IT organization
  • Document analysis and execution of workshops
  • Inventory of current measures
  • Derivation of the IT strategy incl. measures

Transformation Management for Global Data Center Consolidation

Inhouse Consulting

Versicherungen

>10.000 Mitarbeiter

Co-Project Lead Technical Migration Office
  • Initialization of a central server decommissioning reporting
  • Identification and definition of server decommissioning processes
  • Implementation, assurance, and monitoring of server decommissioning processes
  • Ensuring and monitoring the centralization of migration artifacts

Global Digital Partnerships

Inhouse Consulting

Versicherungen

>10.000 Mitarbeiter

Project Support
  • Analysis of the selection process and development of improvement potentials
  • Definition of the value add and differentiation from the department function
  • Visualization and analysis of the implication of future trends through digitalization on the insurance industry
  • Market analysis and evaluation of potential partners

Contract Management

Inhouse Consulting

Versicherungen

>10.000 Mitarbeiter

Interim Manager:
  • Continuation of contract activities for the global network and virtual working
  • Optimization of the contract process
  • Redesign contract documents in collaboration with Program, Finance and Legal
  • Close collaboration with program management, account management and customer (management level 2 and 3)
  • Coordination with internal top management (level 1 and 2)
  • Stakeholder management (awareness raising and onboarding)

Quality Management and Process Optimization

Inhouse Consulting

Versicherungen

>10.000 Mitarbeiter

Project Lead:
  • Conducting surveys (preparation to evaluation of results)
  • Analysis of the as-is process and definition of the target process
  • Implementation of the target process
  • Implementation of a SharePoint incl. workflows with different views

RfP Software Tool for Geographic Information System and Rating Engine

Inhouse Consulting

Versicherungen

>10.000 Mitarbeiter

RfP Expert:
  • Research of requirements for the respective tools
  • Planning and preparation of workshops
  • Evaluation of the providers
  • Coordination of the results with the purchasing department
  • Preparation of results for internal management

Risk Management (ICS)

IT Consulting

Versicherungen

>10.000 Mitarbeiter

Project Support:
  • Advising the creation of the process methodology
  • Preparation and presentation of the target solution for a risk management (ICS model)
  • Creation of template for risk assessment
  • Contact person for a division (coaching for risk assessment, coaching ICS creation/supplementation)

IT Audits

IT Consulting

Versicherungen

>10.000 Mitarbeiter

IT Auditor:
  • Checking the fulfillment of technical and functional requirements
  • GAP analysis migration of old and new data
  • Audit of the General IT Controls
  • Documentation in the audit tool
  • Preparation of the final presentation
  • Presentation of results to IT management

RfP for Global Data Center Consolidation

Inhouse Consulting

Versicherungen

>10.000 Mitarbeiter

PMO and Workstream Support
  • Project Management (resource, budget, project planning, invoicing, status reporting and international coordination due diligence team)
  • Governance Workstream (management of the service provider)
    • Client meetings
    • Document analysis (completeness analysis as well as evaluation of submitted offers)
    • Preparation of client meetings (presentations)
  • T&T Workstream (approach of the service provider towards transition & transformation)
    • Client meetings
    • Document analysis (completeness analysis as well as evaluation of submitted offers)
    • Preparation of client meetings (presentations)
    • Completion of the contract offer
    • Review of all contract documents (all workstreams)
    • Issue analysis during contract negotiations

Zertifikate

HERMES Foundation

TÜV Süd

2026

Artificial Intelligence Fundamentals

IBM

2026

Professional Scrum Master

Scrum.org

2019

Certified System Administrator

servicenow

2019

ITIL 4 Foundation

PeopleCert

2018

COBIT 5 Foundation

APMG International

2014

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