13.04.2026 aktualisiert
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Operations Builder | CRM + Automation + Reporting | n8n | From MVP workflows to scalable ops
Hamburg - Winterhude, Deutschland
Weltweit
BachelorÜber mich
I design and run business ops systems: CRM structure (Salesforce etc.), workflow automation (n8n) and reporting. Hands-on with APIs/webhooks and cross-functional delivery across ops, marketing, product and engineering. Clear documentation + handover.
Skills
AutomatisierungGeschäftsprozesseDatenmanagementDigitale SignaturFinanzenVertriebGanttSoftware-ToolsVerkaufsprozessSoftwareanforderungsanalyseSystemarchitekturWorkflows
Ich bin Kilian, Operations-Consultant mit 8+ Jahren Erfahrung in venture-backed
Startups — zuletzt als Head of Operations bei LiloPlus (FinTech, Hamburg), davor
bei JOKR (Quick-Commerce-Unicorn, 6 Länder).
Mein Fokus: operative Systeme und Automationen, die tatsächlich funktionieren.
Keine Konzepte auf Folien — ich baue, teste und übergebe lauffähige Lösungen.
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Was ich konkret mache:
KI-gestützte Automatisierung
Ich entwickle Automationen mit n8n und make.com, die repetitive Prozesse vollständig
oder teilweise übernehmen. Bei LiloPlus habe ich den gesamten Partner- und
Kunden-Onboarding-Prozess automatisiert (80% vollautomatisch, Aktivierungszeit von
Tagen auf unter 1 Stunde). Die Monatsabschluss-Buchhaltung wurde durch KI-gestützte
Rechnungsautomation um 92% entlastet. Bei JOKR habe ich eine KI-Inhaltspipeline für
Produktbeschreibungen (LATAM) aufgebaut.
CRM-Architektur & Salesforce
Ich kenne Salesforce von der Pike auf — Datenmodell, Lifecycle-Stages,
Validierungsregeln, Flows, Berichte. Keine Zertifikatspolitur, sondern echte
Owner-Level-Erfahrung aus dem Betrieb. Ich baue auch Airtable-basierte Lösungen, wenn
das die sinnvollere Wahl ist.
Revenue & Marketing Operations
Ich verstehe, wie Sales-Organisationen denken — Conversion Rates, CAC, Pipeline
Velocity, Forecasting. Ich übersetze diese Anforderungen in saubere Datenmodelle und
Workflows, kommuniziere auf Augenhöhe mit Vertrieblern und Entwicklern.
Reporting & Dateninfrastruktur
Ich verbinde Datenquellen (CRM, Marketing, Produkt) in BigQuery, baue Dashboards in
Looker und liefere Entscheidungsgrundlagen für Führungsteams — kein Datenwildwuchs,
sondern eine Single Source of Truth.
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Meine Projekte sind typischerweise:
- Automationsaufbau mit n8n oder make.com (Agentur-Workflows, Onboarding,
Reporting, Datenpipelines)
- Salesforce-Implementierung oder -Sanierung (Datenmodell, Prozesse, Integrationen)
- Interim PO/Ops-Lead für digitale Produkte im B2B-/B2B2C-Umfeld
- KI-Agenten-Integration in bestehende Business-Prozesse
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Ich arbeite remote, auf Deutsch und Englisch, und bevorzuge Projekte mit klarem
Scope und echtem Lieferanspruch. Kein Beratungstheater.
n8n · make.com · Airtable · KI-Automation · KI-Agenten · Workflow-Automatisierung Salesforce (Admin/Owner) · CRM · RevOps · Customer.io · BigQuery · SQL · Looker GA4 · Firebase · GTM Operations · Business Operations · Product Owner · Process Design Stakeholder Management · Change Management · Prince2 Agile
Erfahrung
Berufserfahrung5 - 10 Jahre
Freelancer seit2023
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
Leading multiple tech projects for a quick commerce unicorn that provides hyper-local product delivery services
in LATAM.
* Led cross-functional teams and executed comprehensive project plans for three group-wide software
projects across seven countries for Content and Supply Chain, ensuring timely roll-out and successful
implementation.
* Implemented agile methodologies and utilized JIRA and Gantt charts for efficient project management,
resulting in improved team collaboration and timely project delivery. Achieved a 10% under-budget project
completion rate.
* Proactively communicated project progress to C-level executives through weekly reviews and detailed
status reports, facilitating informed decision-making and ensuring alignment with strategic objectives.
* Streamlined procurement operations by automating 95% of purchase orders and integrating demand
forecasts with Salesforce. This initiative led to a 20% reduction in errors, $96k annual cost savings, and
40% more time for strategic tasks.
* Directed as a Product Owner the system architecture of two CMS systems and spearheaded the overhaul
of Salesforce CRM's master data structure. These efforts resulted in globally unified content processes,
optimized AI utilization, and streamlined workflows for over 40,000 SKUs.
* Implemented automatic master data reports and internal compliance dashboards using Salesforce and data
warehousing (DWH), enabling procurement and supply operations to achieve a 23% increase in demand
forecast accuracy.
in LATAM.
* Led cross-functional teams and executed comprehensive project plans for three group-wide software
projects across seven countries for Content and Supply Chain, ensuring timely roll-out and successful
implementation.
* Implemented agile methodologies and utilized JIRA and Gantt charts for efficient project management,
resulting in improved team collaboration and timely project delivery. Achieved a 10% under-budget project
completion rate.
* Proactively communicated project progress to C-level executives through weekly reviews and detailed
status reports, facilitating informed decision-making and ensuring alignment with strategic objectives.
* Streamlined procurement operations by automating 95% of purchase orders and integrating demand
forecasts with Salesforce. This initiative led to a 20% reduction in errors, $96k annual cost savings, and
40% more time for strategic tasks.
* Directed as a Product Owner the system architecture of two CMS systems and spearheaded the overhaul
of Salesforce CRM's master data structure. These efforts resulted in globally unified content processes,
optimized AI utilization, and streamlined workflows for over 40,000 SKUs.
* Implemented automatic master data reports and internal compliance dashboards using Salesforce and data
warehousing (DWH), enabling procurement and supply operations to achieve a 23% increase in demand
forecast accuracy.
GmbH
Interface for internal & external contracting and data protection activities. Responsible for strategic development
and calibration of internal processes to ensure growth, operational efficiency and alignment with regulatory
market requirements for an OTTO Group company specializing in Online Fraud Protection
* Implemented projects for corporate development and scalable process optimization, leading certification
of the company's ISMS (ISO27001) and deploying a clearing cloud to enhance the data protection level of
a core product.
* Conducted analytical and continuous evaluation of regulatory and market changes on the business model.
* Executed complex market analyses, revenue forecasts, and KPI-based reporting, providing valuable insights
for business strategy and decision-making. Contributed to data-driven decision-making processes by
leveraging key metrics and market trends to identify growth opportunities and drive revenue optimization.
* Implemented and supported measures for effective process improvement, such as the introduction of a
digital signature process, streamlining the contracting funnel, and scoping CRM requirements. These
initiatives resulted in increased efficiency, reduced processing time, and improved customer experience.
Interface for internal & external contracting and data protection activities. Responsible for strategic development
and calibration of internal processes to ensure growth, operational efficiency and alignment with regulatory
market requirements for an OTTO Group company specializing in Online Fraud Protection
* Implemented projects for corporate development and scalable process optimization, leading certification
of the company's ISMS (ISO27001) and deploying a clearing cloud to enhance the data protection level of
a core product.
* Conducted analytical and continuous evaluation of regulatory and market changes on the business model.
* Executed complex market analyses, revenue forecasts, and KPI-based reporting, providing valuable insights
for business strategy and decision-making. Contributed to data-driven decision-making processes by
leveraging key metrics and market trends to identify growth opportunities and drive revenue optimization.
* Implemented and supported measures for effective process improvement, such as the introduction of a
digital signature process, streamlining the contracting funnel, and scoping CRM requirements. These
initiatives resulted in increased efficiency, reduced processing time, and improved customer experience.
Zertifikate
PRINCE2® Agile Foundation
AZAV2024