Change ManagementIncident-ManagementIt Service ManagementProjektmanagementProzessdesignSchreiben von DokumentationStakeholder ManagementKatalogeSupplier Relationship ManagementKpi-Berichterstattung
Preparation of tender documents for full scope IT outsourcing, focussing on the consistency of the contract documents in terms of content
Responsibilities
Preparation of the tender documents for the lots
Service Desk
Client management
Generating Crosstender dokumentation
Supportkonzept
SLA‘s / KPI’s
Reporting Metrics
Challenges
Neutralisation of the requirement definitions for the public tender
ITSM Prozessoptimisation
Werft in Norddeutschland
Industrie und Maschinenbau
1000-5000 Mitarbeiter
Roll Projectmanager
Branche / Location Shipbuilding / Bremen
Utilisation 90-100 %
Project Objectives
ITSM process optimisation focussing on IT-Services and ITInfrastructure
for incident management, request fulfilment and request for change
Responsibilities
Qualityassurance - cross department/location
Analysis of Backlogs after Cyberattack
Definition of measures for improvement
Transition
Continous improvement cacle
Scope-extension
Development of a self-service portal for internal IT customers
Support for GoLive SOC SIEM incl. provider control
Definition of IT processes according to BPMN
Challenges
Dealing with stress levels after a cyberattack
Conflict management due to unclear boundaries
Team motivation
IT-Coordination
Werft
Industrie und Maschinenbau
500-1000 Mitarbeiter
Subproject Manager
Branche / Location Shipbuilding / Bremen
Utilisation 10 %
Project Objectives
IT coordination between Dutch general contractor and German subcontractor
Repsonsibilities
Stakeholder Management Internal and external
Advocate - Projekt – General Contractor
Advocate - Projekt – internal IT
Recording and qualification of requirements and implementation as part of contractual change management
Scope extension
Induction of an internal employee and handover of responsibilities
Challenges
Cultural extend
IT costs in the project vs. IT costs as ‘overhead‘
Linguistics
Trading Service Hub Initial Setup
Utilities
Energie, Wasser und Umwelt
>10.000 Mitarbeiter
Roll Projectmember
Branche / Location Utilities / Karlsruhe
Utilisation 100 %
Project objectives
Supporting the initial setup of a 0-Service Level for Energy Trading department
Responsibilities
Analysis of existing IT service descriptions
Analysis and adaption of the processes for docking of the additional instance for incidents and service requests
Supporting the implementation of RfCs
Documentation of major incidents and support root cause analyses
Structuring and implementing the ‘Future Mode of Operations
Scope extension
Definition of KPI’s
Creating reports and dashboards
Taking over work packages from other teams
Definition, documentation and handling of standard procedures
Challenges
Expectations, being the 3rd attempt
Conflict management due to unclear boundaries
Inventory of IT-Infrastructure components
Werft
Industrie und Maschinenbau
1000-5000 Mitarbeiter
Roll Projectmanager
Branche / Ort Shipbuilding / Bremen
Utilisation 10 %
Project objectives
Inventory of IT infrastructure components at 7 locations
Repsonsibilities
Inventory of the IT infrastructure components
Documentation of the current status
Documentation of the delta's
Definition of measures for physical access options
Action plan
Quality assurance
Internal audit-capable documentation
Coordination of the employees deployed
Challenges
Finding the components at the locations, caused by moving on users initiative, without involving IT.
Transatlantik Yachttransfer from Panama to Spain
Private
Sonstiges
< 10 Mitarbeiter
Roll Crewmember
Branche / Location Hobby / North Atlantic
Utilisation 100 %
Project objectives
Atlantikcrossing of a 45 foot Bavaria Sailingyacht
Responsibilities
Menuplan
Provisions + shopping plan
Stowage and inventory of supplies
Management of supplies
Kitchen supply
Navigating on your own responsibility
Watch duty and carrying out sailing manoeuvres
Challenges
Worldwide Covid Pandemic resulting in NonStop Passage
Weather and Material
Minimum Room conditions
Team spirit and motivation
Strategic Outsourcing tender
Utilities
Energie, Wasser und Umwelt
>10.000 Mitarbeiter
Roll Projectmember
Branche / Location Utilities / Bremen
Utilisations 40 %
Project objectives
Consolidating the tender documents for the service desk and device management lots, including workplace management
Repsonsibilities
Coordination of cross-company documents
Quality assurance of cross-document information components
KPI / SLA definition and the associated QA
Challenges
Synchronisation of documentation with parent company
Stakeholdermanagement
IT cost allocation according to the polluter pays principle
Werft
Industrie und Maschinenbau
1000-5000 Mitarbeiter
Roll Projektmanager
Branche / Location Shipbuilding / Bremen
Utilisation 60 %
Projekt objectives
IT cost allocation according to the polluter pays principle for approx. 60 % of all IT costs - annual budget approx. € 20 million
Responsibilities
Identifying IT services and IT products
Determining IT definitions according to ITIL
Describing the general parameters for an IT service
Determining the calculation parameters for an IT service
Definition of reporting parameters for IT services
Definition of reports and their presentation
Initial description of IT services
Consolidating the IT service documentation in Confluence
Scope extension
Definition of KPI’s
Challenges
Expectations after several failed attempts in the past
Stakeholder management
Systemic analysis
GAP Analysis
Utilities
Energie, Wasser und Umwelt
500-1000 Mitarbeiter
Roll Subproject manager
Branche / Location Utilities / Geesthacht
Utilisation 12 Days
Project objectives
Business Process GAP Analyse und recommandations
Responsibilities
Conducting interviews for a general understanding and identifying gaps in the business process chains
Comparison of the handling of similar business processes in the various business areas and identification of gaps
Creation of a rough concept for the realignment of a holistic service concept across all business areas, Electricity, Gas, Water, Media and District heating
Challenges
System topology for all business units were very heterogenic
Licencemanagement
Utilities
Energie, Wasser und Umwelt
>10.000 Mitarbeiter
Roll Projekmanager
Branche / Location Utilities / Oldenburg
Utilisation 40 %
Project objectives
Revision of licence management documentation
Repsonsibilities
Analysis of the current Documentation- und Processsituation
Revision of the company policy ‘Software Licence Management’
Revision of the licence management process landscape
Challenges
Finding know-how carriers
Changes Acceptance
Stakeholder identification and management
Service Desk Outsourcing
NGO
Sonstiges
500-1000 Mitarbeiter
Roll Projectmanager
Branche / Location Non Profit Organisation / Tübingen
Utilisation 100 %
Project objectives
Tendering and implementation of outsourcing IT service desk.
Repsonibilities
Analysis of the service desk structure
Analysis of the workload and process landscape
Preparation of tender documents for a closed bidding process
Including evaluation criteria
Identification of potential bidders
Bidder selection according to evaluation catalogue
Support concept
SLAs / KPIs
Reporting metrics
Implementation of the tranisition
Early Live Support over 4 weeks
Scope extension
Supporting the mapping of IT services and structures and migration from Jira Service Desk to Matrix42
Challenges
First Time Outsourcing
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