Trusted Advisor / IT & Business Consulting Expert - ITSM, ITAM, SAM

Continuous training and specialization in specific ServiceNow apps. As a Solution Consultant, I lead the customer through analytical and implementation projects, i.e., from analyzing customer requirements to implementing ServiceNow products based on best practices, ServiceNow platform capabilities, and no-code configuration options. I support the company in cross-country cooperation, train colleagues, and optimize internal processes. I support my colleagues in their further development with technical and soft skills. In addition, I support the Country Manager in the area of team management and team building.

Training of colleagues in the area of Matrix42. Development of training paths for different focal points and coordination with colleagues and competence center managers. Creation of standardized documents for PreSales, installation, and documentation situations. Supervision of a laboratory for the specialist area Enterprise Service Management. Support for the expansion of this area of expertise and the Matrix42 partnership. Continuation of the activities as ITSM & SAM Senior Consultant.

Expansion and sensitization of software asset management for existing customers. Further training in Microsoft SAM and Oracle license management. Additional tool training SNOW Software. Process analysis, optimization, and automation. Support of existing ITSM customers, support in customer acquisition and PreSales situations.

Continued my activities as a Matrix42 consultant for existing customers. I started at SVA with the ServiceNow Consultant training. Right at the start, I took part in the ServiceNow Fundamentals, Scripting in ServiceNow Fundamentals, ServiceNow Platform Implementation, and ITSM Fundamentals training courses. After completing the pieces of training, I evaluated and implemented a PreSales instance together with colleagues from the Sales- and Process Management departments and presented it to colleagues/customers. Participation in expanding the Enterprise Service Management department focused on ITSM & SAM. Support in customer acquisition and standardization.

Activities of Matrix42 - Junior Consultant IT Service Management. Holistic customer support and further development of our solution after project completion. Establishment of a trust advisor relationship with customers.

Customer consulting regarding introducing and optimizing IT-related business processes and supporting customer projects in IT Service Management (ITSM). Consulting, conceiving, and developing new processes and adapting existing customer solutions. Implementation of a Self-Service Portal. Support in the creation of Proof of Concepts. I am conducting pieces of training, workshops, or training on the job based on the product's standard portfolio in the service desk areas. Also, asset, contract, license, and master data management, workflows, or implemented solutions at customer sites. Further also, the adaptation of solutions to specific customer requirements. Consultation and implementation of solutions to collect inventory information of computer and server systems.