Senior Microsoft Dynamics CRM and Business Central Consultant

Responsibilities:

Building and overseeing a team of sales, marketing and delivery (services)
persons in Austria and Romania to further grow and develop the business of
TotalSoft. Bringing in new international customers to the existing customer base
in over 30 countries.

Accomplishments:

* Building diverse and multi-national teams with focus on sales, marketing
and partners. Opening office in Scandinavia to cover the local Scandinavian
market.
* Implement international marketing
* Globally responsible for all business outside of HQ location (Bucharest),
which covered the local business.
* Expanding single country customers to global customers (BNP Paribas,
Volvo Financial Services, Daimler Financial Services, Raifeissen Leasing and
others).
* Project Management for several international project with the above
named clients.
* Build and nurture strong relationships on CxO level.
* Responsible for sales, marketing, partnerships and customer satisfaction .
* Implementation of Account Planning to assure business growth .
* Growing the business with 20% in 2015, 30% in 2016.

Product Management

Solution Design

Sales Director International and Global Accounts, Readsoft AB,
Stockholm, Sweden
JUNE 2011 - MAY 2014

ReadSoft is a market leader in Account Payable and Capture solutions for SAP
and Oracle (currently Lexmark).

Responsibilities

In my role as Sales Director International & Global Accounts I was responsible for

* Overseeing a team of sales and technical persons
* Direct and dotted line reporting of several Account Managers around the
world
* Worldwide Responsibility for sales of licenses and services within the
Global and International accounts base (consisted of over 147 customers)
* Build and nurture strong relationships with CxO level
* Responsible for sales, marketing, partnerships, technical implementations
and customer satisfaction
* Negotiate and implement global (services) agreements with international
companies as Siemens, Schindler, Schneider Electrics, Kraft Foods,
Mondelez and many other
* Implementation of Global Accounts program
* Implementation of Global Account Planning
* Redesign organization and processes in order to be more successful
* Opening and growing the Chinese market
* Increase sales with 32% from 2011 to 2012 Increased sales with 40% in
2013
Technical Experience

SAP

Microsoft Dynamics 365 Cloud

Microsoft NAV

Implementation of accounting solutions (Accounts Receivable/Accounts
Payable)

Product Management

Solution Design

Solution Implementation

Project Management

Regional Business Director, Russia/CIS and MEA, Microsoft Corp.,
Moscow, Stockhom and Amsterdam
JANUARY 2004 - JUNE 2011

The Microsoft Global Account Organization is a small highly-qualified team
within Microsoft that takes care of the most important customers of Microsoft
around the globe. The team is spread around the world and reports directly into
Microsoft HQ in Redmond, WA.

In the role as Regional Business Director Russia/CIS & MEA I was relocated from
Amsterdam, (The Netherlands) to Moscow (Russia), to be closer to the emerging
markets for which I was responsible. During the last two years in this position I
was relocated to the Microsoft office in Stockholm, Sweden.

Responsibilities

* Oversee virtual team of 20-30 Account Managers and Technology
Specialists with a focus on growing the market for the company's top 100
customers across former Soviet Union countries and the Middle East and
Africa.
* Build and nurture strong relationships with regional CIO's and CxO's to
ensure customer satisfaction.




* Optimize coverage in areas where company lacks presence by developing
effective partner networks.
* Hold oversight for Global Accounts sales budgets, generate and coordinate
marketing events, facilitate sales of license agreements and services, and
manage investments in client projects.
* Champion and drive ongoing education of team on licensing models, the
sales cycle, and new technologies.
* Managing technical resources in the region, delivery of training and
workshops, PoC's and the adoption of technical solutions.
* Bringing customers in the Early Technology Adaption programs for
different Microsoft solutions. Successful implementations.
* Orchestrated increase in sales from $500K in 2005 to over $66M in 2010
with 80% of the increase being net new revenue.
* Generated increase in customer headcount from 3 in 2005 to over 70 in
2010 and built powerful partner networks in key countries.
* Cut cost of sales significantly through introduction of new technologies and
strategic placement of account managers in key locations to service major
industries.
* Won 3 internal Microsoft Awards and nomination for the prestigious Global
Gold Star Award reserved for highest performers within Microsoft.

As a Regional Technology Manager at Microsoft I was responsible for the
technology adoption with the most important customers at Microsoft in their
downstream locations in Central and Eastern Europe.

Responsibilities

* Supervised a virtual team of 20 technical specialists in various locations
* Leveraged strong interpersonal and communication skills to build and
enhance technical relationships with CIO's of the top 100 customers in
Central and Eastern Europe.
* Oversee diverse technology projects and be involved in technical design
and adoption.
* Hold cost center oversight
* Organize technical customer events and training
* Ensure that the client IT teams receive comprehensive knowledge transfer
regarding new technologies.
* Interface closely with Microsoft partners to identify customer
opportunities, optimized sales of services to customers, and ensured high
performance
* BIF client investments
Accomplishments

* Played key role in delivery of 20% year-over-year growth in Central and
Eastern Europe.
* Identified and developed strong relationships with numerous new clients
and partners in the region prior to transitioning clients to subsidiaries.
* Developed and organized numerous technical marketing events in CEE
countries which received extremely high customer satisfaction ratings of
4.7 out of 5.

Responsibilities

* As a Global Technical Account Manager for Microsoft I developed and
nurtured strong global technical support relationships with key accounts as
Philips International and NEC Computers (IT personnel and CIO).
* The main focus was customer satisfaction, incident management, and
overall technical management.
* Interfaced closely with Technical Account Managers in the Microsoft
Support organization, handling the same clients in downstream locations
around the world.
* Pioneered new strategy to utilize support hours to fund consultancy leading
to successful up-selling prior to contract renewal.
Accomplishments




* Up-sold the Premier Support Agreements with both Philips and NEC
Computers leading to 50% increase in value of agreements.
* Achieved average customer satisfaction of 8 on a scale of 9 over 3 years.

Responsibilities

At Telfort (part of British Telecom), together with the team we pioneered
building of a new free ISP which was a new phenomenom in these days.

Full oversight for platform design

Worked closely with Microsoft, the preferred supplier of the technology.

Oversaw team of 1-5 third party consultants with oversight for full technical
design of the platform based on marketing manager specifications.

Accomplishments

* Developed an innovative solution for the SME market and implemented the
same solution for Manx Telecom (British Telecom) on the Isle of Man.
* Played key role in design and setup of first free Internet Service Provider in
The Netherlands.

Spearheaded development of the intranet for the company's European Support
Centre in Amsterdam. Provided technology and content decisions and developed
several solutions for Case Based Reasoning, and Content Management.
Recruited and directed team of 2 programmers and a graphics designer and
utilized consultants to build specific applications.

* Led the migration from Netscape Enterprise Server to Internet Information
Server.
Previous career experience includes Intranet Designer/Application
Administrator and Support