01.04.2026 aktualisiert

**** ******** ****
100 % verfügbar

Interim IT Executive & Program Manager | IT Transformation | Governance & ITSM

Höhr-Grenzhausen, Deutschland
Weltweit
Staatlich geprüfter Techniker – Betriebsinformatik (DQR Level 6)
Höhr-Grenzhausen, Deutschland
Weltweit
Staatlich geprüfter Techniker – Betriebsinformatik (DQR Level 6)

Profilanlagen

Hakan Cirag Noventra-IT Qualifications Profile EN.pdf
Hakan Cirag Noventra-IT Executive Summary EN.pdf
Hakan Cirag Noventra-IT Qualifications Profile DE.pdf
Hakan Cirag Noventra-IT Executive Summary DE.pdf

Über mich

Global IT executive and transformation leader with proven experience in restructuring complex IT organizations. I design governance and operating models and lead internationally distributed teams to stabilize, optimize and scale IT functions.

Skills

Change ManagementKontrollziele für Informations- und Verwandte TechnologienPerformance ManagementITILIt-GovernanceISO/IEC 20000It Service ManagementProgramm-ManagementTransformationsmanagementSla ManagementRaciVendor Relationship ManagementLifecycle ManagementTarget Operating ModelKpi-BerichterstattungService Delivery Management
Experienced Interim IT Executive and Program Manager with over 25 years of international leadership experience in IT transformation, governance and operating model design.

Proven track record in leading globally distributed IT organizations (up to 65 employees across EMEA, Americas and APAC), managing cross-cultural teams across multiple time zones with full end-to-end responsibility for operations, infrastructure, applications and IT service management.

Core competencies include:
• IT Transformation Programs (global, multi-stream, cross-functional)
• IT Governance & Steering Model design and implementation
• Target Operating Model design (Run/Project separation, RACI, decision forums)
• IT Process Review & Optimization and Maturity Assessments (ITIL-based E2E processes)
• IT Service Management (ITIL 4 Master, ITIL v3 Expert) – Incident, Problem, Change, Lifecycle
• KPI-driven performance management and portfolio-based cost control (run-rate models)
• Vendor & Sourcing Governance (SLA management, strategic partner consolidation)
• Organizational restructuring and leadership enablement in transformation environments
• Risk-based lifecycle management and operational stabilization

Strong background in COBIT, ISO 20000 and PMI-based program and transformation management.

I support organizations in stabilizing, realigning and optimizing IT functions by building clear operating structures, implementing pragmatic governance and performing targeted process reviews and optimizations to create transparent, controllable and business-aligned IT services in both regional and global transformation environments.

Available for interim executive roles, transformation programs and governance initiatives.

Sprachen

DeutschMutterspracheEnglischverhandlungssicherTürkischMuttersprache

Projekthistorie

Service Governance & SLA Recovery Advisor – KPI/SLA Compliance Improvement (Banking)

Large IT Service Provider

Banken und Finanzdienstleistungen

5000-10.000 Mitarbeiter

  1. Assessed SLA non-compliance and service performance issues using KPI data, reporting outputs and operational evidence (trend analysis, hotspots, recurring breaches)
  2. Reviewed and improved service governance (roles, responsibilities, escalation paths, service reviews, reporting cadence, decision routines)
  3. Evaluated asset management / lifecycle and operational controls impacting service delivery (ownership, handovers, tooling/reporting consistency, accountability)
  4. Identified root causes and defined a pragmatic recovery plan (prioritized action backlog, ownership/RACI, KPI corrections, governance routines)
  5. Developed and aligned improvement measures to stabilize delivery performance and increase transparency (SLA reporting quality, KPI definitions, review packs)
  6. Supported management communication with service review packs and improvement tracking mechanisms

Governance & Transition Advisor (RFP/Bid Support) – Regulated Public Sector & Pharma

Large IT Service Provider

Internet und Informationstechnologie

5000-10.000 Mitarbeiter

  1. Conducted independent quality assurance for transition plans, governance setup, risk management and SLA/XLA mechanisms against tender/RFP requirements and evaluation criteria
  2. Performed compliance checks for contractual/regulatory requirements (roles, reporting, interfaces, escalation paths) and ensured documentation consistency
  3. Acted as strategic sparring partner for Transition Manager and Service Delivery Manager in governance decisions and critical customer situations
  4. Prepared governance boards / steering committees incl. decision templates, readiness checks and board packs
  5. Supported audit readiness and participated in steering/audit/escalation meetings (on-demand) to strengthen customer confidence and ensure professional governance execution
  6. Engagement: project-based advisory support across key transition and governance milestones

ITSM Process Design Sprint (ITIL) – Process Framework & Implementation Preparation

Global manufacturing/technology company

Industrie und Maschinenbau

5000-10.000 Mitarbeiter

  1. Designed ITIL-based end-to-end ITSM processes (Incident, Problem, Change, Request/Access as applicable) for global implementation readiness
  2. Developed process documentation, workflows and interfaces incl. escalation paths and handover points
  3. Defined roles & responsibilities (RACI) and governance routines to support sustainable adoption
  4. Established KPIs and reporting requirements to enable performance management and service transparency
  5. Prepared a pragmatic implementation blueprint (process package, rollout approach, adoption considerations)

Vice President IT Operations – Global Transformation & Governance Realignment

Vibracoustic SE & Co. KG

Automobil und Fahrzeugbau

>10.000 Mitarbeiter

• Executive responsibility for global IT operations across 45 locations in 17 countries (65 FTE)
• Led organizational realignment of IT Operations aligned with corporate business strategy
• Designed and implemented global IT governance and steering structures
• Established target operating model including Run/Project separation, RACI model and decision forums
• Integrated structured organizational change management (OCM) across distributed international teams
• Introduced KPI-driven performance management and service transparency
• Implemented portfolio-based run-rate cost model for budget control and transparency
• Consolidated and optimized global partner landscape (e.g. SAP AMS consolidation, cost reduction ~40%)
• Introduced lifecycle-based investment and risk steering model
• Stabilized global IT service delivery during live transformation without operational disruption

Vice President IT Infrastructure

Vibracoustic SE & Co. KG

Automobil und Fahrzeugbau

>10.000 Mitarbeiter

• Global end to end responsibility for building, running, and continuously improving the IT infrastructure organization following the establishment of an international joint venture
• Direct reporting line to the CIO, driving the global infrastructure strategy, roadmap, and priorities
• Accountable for 38 locations across 19 countries, establishing a globally integrated infrastructure platform as the foundation for enterprise IT
• Transformed a historically grown, heterogeneous infrastructure into a scalable, secure, and cost effective operating platform
• Designed, standardized, and implemented global infrastructure services and operating models across workplace, network, server, Active Directory, backup, cloud, and collaboration
• Defined infrastructure strategy, service architectures, and service design standards, including global blueprints and reference models
• Established and evolved IT service processes aligned with ITIL and governance structures aligned with COBIT
• Led global infrastructure programs and rollouts, including service design, transition to operations, and stabilization in live environments
• Owned sourcing strategy, partner governance, contract management, and budget responsibility for the infrastructure domain

Zertifikate

ITIL Master

PeopeCert

2025

Kontaktanfrage

Einloggen & anfragen.

Das Kontaktformular ist nur für eingeloggte Nutzer verfügbar.

RegistrierenAnmelden