29.10.2026 aktualisiert

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Salesforce Architect & AI Agent Engineer | Agentforce, Agent Script, LLM, Python | 10 yrs Salesforce

München, Deutschland
Nur Remote
Bachelor of Science (B.Sc.) Business Information Systems
München, Deutschland
Nur Remote
Bachelor of Science (B.Sc.) Business Information Systems

Profilanlagen

CV_Emanuel_Vossen.pdf

Über mich

I build AI agents that run in production: Agentforce and Agent Script with Apex actions (case triage, live translation, lead enrichment) and Python LLM pipelines (OpenAI, Claude, LangChain, RAG). 10 years Salesforce, SAP/REST integrations, CI/CD for BMW's 3,000+ orgs. Ex-CTO.

Skills

ArchitekturSalesforce.ComSalesforce LightningSalesforce Sales CloudSalesforce VisualforceSalesforce Commerce Cloud
AI Agents & LLM: Agentforce, Agent Script, Agentforce Builder, Agent Actions (Apex/Flow), Agent Testing, Prompt Engineering, LLM pipelines (classification, extraction, structured outputs), multi-agent orchestration, RAG / vector embeddings, LangChain, Claude Agent SDK, MCP, OpenAI, Anthropic Claude, Mistral (incl. OCR), N8N

Salesforce: Sales Cloud, Service Cloud, Commerce Cloud, Data 360 (Data Cloud), Apex (Queueable, Batch, Scheduled), SOQL, LWC, Aura, Flows, Platform Events, FFLIB, DevOps Center, multi-org CI/CD

Backend & Cloud: Python (FastAPI), Java (Spring, Quarkus), SQL, PostgreSQL, AWS (Lambda, SQS, S3, DynamoDB), Docker, CI/CD (GitLab, GitHub, Jenkins), Git

Integration: REST & SOAP APIs, SAP, Stripe, DATEV, third-party system integration

Delivery & Leadership: requirements engineering, solution architecture, agile delivery, stakeholder management, team leadership (former CTO)

Erfahrung

Berufserfahrungmehr als 10 Jahre
Freelancer seit2019

Sprachen

DeutschMutterspracheEnglischverhandlungssicher

Projekthistorie

Salesforce Architect / Developer

Sonstiges

1000-5000 Mitarbeiter

Sales Cloud implementation for complex pricing and sales processes with high data volumes

* Design and development of pricing processes: price agreements with versioning, price
matrices, approval workflows and automated price calculation
* Scalable asynchronous processing (Queueable, Batch, Scheduled Apex) for data-intensive
price recalculation; analysis and resolution of async load and recursion issues in production
* Migration of pricing logic to a new process version incl. data analysis and cleanup
(currency consistency, technical records)
* Lightning Web Components for pricing and approval UIs; Flows and Apex automation
* Security model via permission sets and sharing; releases through the deployment pipeline
to production

Salesforce (Sales Cloud), Apex, SOQL, Flows, Lightning Web Components, Queueable / Batch /
Scheduled Apex, Permission Sets, CI/CD

Salesforce / Java Software Developer

Konsumgüter und Handel

>10.000 Mitarbeiter

Salesforce platform for B2B dealers and service agents across European markets

B2B Sales (Sales Cloud)
* Conception and implementation of the CRM for e-commerce B2B dealers in multiple European countries
* AI lead enrichment in the B2B sales process (in production)
* Apex, Flows, Lightning Web Components, Visualforce, OData

Customer Service (Service Cloud + Agentforce)
* Extension of the service platform for e-commerce service agents in multiple European countries
* AI features with Agentforce, Agent Script and OpenAI (REST from Apex), all in production:
– Damage reports from all countries, in any language, automatically prepared and routed to the central team
– Live translation in service cases, so support teams can take over cases from other countries
– Case summaries for service agents
* Apex, Flows, Lightning Web Components, Visualforce, OData

Webstore & Integration
* Maintenance and feature development of the webstore system (Java Spring, OData)
* SAP integration and further REST/SOAP interfaces to third-party systems

DevOps Engineer / Fullstack Developer

Internet und Informationstechnologie

< 10 Mitarbeiter

SaaS platform for data privacy management (GDPR)

Product development
* Conception and implementation of new features end to end: Angular frontend,
Java Quarkus backend, REST/JSON APIs, PostgreSQL
* White-label architecture so the platform can run under different domains, owners
and infrastructures without code changes

Cloud & DevOps
* Setup of UAT and production environments on AWS (Python scripting)
* CI/CD pipelines with GitHub and AWS for automated builds and deployments
* Load testing with JMeter on AWS, incl. performance reports as a basis for scaling

Angular, TypeScript/JavaScript, Java Quarkus, PostgreSQL, REST, AWS, Python,
GitHub Actions / CI/CD, JMeter

Salesforce Developer

Konsumgüter und Handel

1000-5000 Mitarbeiter

Stabilization of payment processes in a Salesforce B2B Commerce shop

* Root-cause analysis of failing and inconsistent payment transactions in the checkout
(Salesforce Payments with Stripe)
* Debugging across storefront (LWC on Experience Cloud), Apex, Flows and the Stripe interface
* Fixes in frontend and backend components and optimization of the Stripe integration
* Stabilization of the end-to-end payment flow from checkout to order processing

Salesforce B2B Commerce, Salesforce Payments, Experience Cloud, Apex, Flows,
Lightning Web Components, Stripe API, SOQL

Salesforce Architect / Developer

Konsumgüter und Handel

>10.000 Mitarbeiter

Salesforce CRM for managing e-commerce partners

CRM design & development
* Design and development of the CRM for partner-related sales and operational processes
* Custom functionality with Lightning Web Components, Apex and Flows
* Configuration of Salesforce Maps and Sales Engagement for field and partner sales

Integration
* Design and implementation of REST interfaces for partner data exchange with
surrounding systems and downstream business processes

Release management
* Setup of CI/CD pipelines with GitLab for structured, reliable Salesforce releases

Salesforce (Sales Cloud, Salesforce Maps, Sales Engagement), Apex, Flows,
Lightning Web Components, REST APIs, GitLab CI/CD, SOQL

Salesforce Developer

Konsumgüter und Handel

500-1000 Mitarbeiter

B2B shop on Salesforce Commerce Cloud

Commerce development
* Development of scalable e-commerce features for a B2B shop with custom frontend
and backend components
* Storefront components with Lightning Web Components on Experience Cloud
* Business logic in Apex, structured with the enterprise FFLIB framework
(domain, service and selector layers)

Integration
* Platform Events for asynchronous processing and communication between systems
* Adaptation and extension of SAP interfaces to align Commerce Cloud with ERP processes

Delivery
* Translation of business requirements into maintainable Commerce Cloud functionality
in an agile team

Salesforce B2B Commerce, Experience Cloud, Apex, FFLIB, Lightning Web Components,
Platform Events, SAP integration, SOQL

CTO / Architect

Internet und Informationstechnologie

10-50 Mitarbeiter

Technology leadership
* Led the tech team of 8 (Scrum); responsible for architecture, roadmap and delivery
* Built the core platform from scratch (Java EE, Angular, MariaDB) and later migrated it
to NestJS and PostgreSQL; cloud move to AWS with CI/CD
* Integrations with third-party providers (SendGrid, Twilio, Kombo)

Salesforce CRM & AI in sales
* Set up the Salesforce CRM so sales could scale; bidirectional REST interface between
core platform and Salesforce; Apex automation, Lightning Components, Visualforce
* First AI use cases in sales and operations: LLM pipelines with Python, LangChain,
OpenAI and N8N that processed data and wrote results into the CRM

Product & business
* Product owner for the Job Promoter web app: requirements, concepts, user stories,
sprint planning
* Pitch decks for pre-seed, seed and Series A; hands-on sales as account executive

Java EE, NestJS, Angular, MariaDB, PostgreSQL, AWS, CI/CD, Salesforce (Apex, Lightning,
Visualforce), Python, LangChain, OpenAI, N8N

Salesforce developer

Automobil und Fahrzeugbau

>10.000 Mitarbeiter

Salesforce CRM for car and motorcycle dealers across European markets, multiple Scrum teams

Dealer CRM development
* Extension of the Salesforce CRM for sales, customer management and dealer processes
* Apex, Visualforce, JavaScript, Lightning Web Components

CI/CD & mass rollouts (05/2019 – 02/2020 design, then operation)
* Designed and implemented the CI/CD process for an enterprise multi-org landscape;
presented to the BMW digitalisation board
* Automated deployments and mass rollouts to 3,000+ Salesforce orgs with market- and
dealer-specific variants (Git, Jenkins, Ant, Docker)

Salesforce data model export (07/2019 – 07/2020)
* Python application that exports the Salesforce data model via REST and Metadata API
and transforms it into the architecture tool MagicDraw (JSON, XML, XMI)

Salesforce, Apex, Visualforce, JavaScript, LWC, Git, Jenkins, Ant, Docker, Python,
Metadata API, REST API, multi-org deployments

Architect/Software developer

Banken und Finanzdienstleistungen

>10.000 Mitarbeiter

- Design and Implementation of an architecture of a middleware to calculate vehicle prices
- Implementation of JavaEE 7
- Testing
- Documentation

Software developer

Automobil und Fahrzeugbau

>10.000 Mitarbeiter

Development of an application to export Salesforce data model and preparation for the architecture tool MagicDraw
- Python
- Salesforce
- XMI

Architect/Salesforce developer

Automobil und Fahrzeugbau

>10.000 Mitarbeiter

Design and implementation of a microservice middleware for vehicle price calculation
* Java EE 7, Oracle DB, SoapUI, unit tests

Software developer

Banken und Finanzdienstleistungen

5000-10.000 Mitarbeiter

Development of a web application for event planning
- front end development
- architecture
- VueJs
- Bootstrap
- HTML5
- CSS

IT Consultant

Banken und Finanzdienstleistungen

>10.000 Mitarbeiter

Support and provision of test environments for the middleware of a vehicle configurator
- test environment management
- documentation
- testing
- support

Zertifikate

Salesforce Certified Platform Developer I

Salesforce

2018

Salesforce Certified Administrator

Salesforce

2017

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