Senior SAP Solution Manager Consultant (Release Management & Landscape Planning)

>10.000 Mitarbeiter

Supporting SAP Solution Manager 7.2 Change & Release Management (ChaRM) processes across complex SAP landscapes.

Managing SAP Transport Management, Customizing Distribution, Retrofit, and Downgrade Protection.

Supporting release planning and controlled deployment processes across multiple SAP systems.

Developing and maintaining Landscape Blueprints, Landscape Plans, and Upgrade Plans.

Supporting SAP S/4HANA rollout and landscape synchronization activities.

Investigating and resolving SAP Solution Manager and transport management issues.

Collaborating with Release Management, Landscape Planning, SAP Basis, Development, and project teams.

Producing technical documentation and contributing to process improvements.

Rev-Trac Implementation Consultant (Europe)

Revelation Software Concepts Pty.

Internet und Informationstechnologie

50-250 Mitarbeiter

Designed and configured Rev-Trac workflows aligned with SAP Change & Release Management processes.

Delivered Rev-Trac implementations, upgrades, technical configurations, and go-live support for EMEA customers.

Provided technical consulting on SAP Change & Release Management, SAP Transport Management, migration, and release management best practices.

Investigated and resolved complex issues related to SAP transports, RFC connectivity, SSO, Azure deployments, migration scenarios, and system configuration.

Delivered administrator training, technical workshops, and structured knowledge transfer for customers, partners, and internal colleagues.

Supported SAP landscape transition initiatives including SAP S/4HANA, SAP RISE, Azure, and WebCore deployment scenarios.

Produced technical documentation, deployment guidance, operational procedures, and best-practice documentation.

Supported partners and internal teams through technical guidance, mentoring, enablement, and knowledge sharing.

Expert consulting in the area of Focused Build and Deploy

Deutsche Telekom MMS

Internet und Informationstechnologie

1000-5000 Mitarbeiter

Took over Change Management stream for Focused Build release (pre-hypercare & hypercare)
Validated change documentation and made sure the process stayed ITSM-compliant and audit-safe; guided teams on what’s needed for approvals
Enabled project team to follow the process; handled onboarding and day-to-day support
Adjusted process where needed based on findings; kept Fix Pace stable and usable
Highlighted risks of prolonged Fix Pace usage; explained impact and suggested mitigations to project leads

Test and Release Manager

RingFOTO

Konsumgüter und Handel

50-250 Mitarbeiter

* Defined test scenarios and success criteria for SAP S/4 and SAP CX.
* Planned and executed test cases to ensure software quality.
* Collaborated with external consulting firms to take over testing of completed project components.
* Coordinated with external business partners including product vendors to develop and implement
test scenarios and define success criteria.
* Note: The position of Test and Release Manager was removed from the IT scope following
organizational restructuring in June 2024.

Senior Release Manager

adidas

* Defined and executed release management and change management processes.
* Accountable for SAP upgrades execution.
* Accountable and responsible for 1st tier support for Solution Manager Focused Build and CHaRM
tools.
* Planned and coordinated SAP releases and upgrades.

Service Manager

adidas

* Service owner of Product Creation systems support service: including 2nd tier support performed
by external partners, service reporting, service improvements, and KPIs.
* Prioritized bug-fixes and improvements performed by L3 together with L3 management based on
current business needs.
* Created and extended support service and system performance KPIs.
* Managed L1-L2 support team for product creation systems including regular activities review and
optimization of support upgrades and vendor transition.
* Owned licenses and maintenance budget (OPEX).
* Increased data quality via implementation of data quality checks between product creation and
satellite systems (led to increased data reliability and reduced ~75% incidents related to data
quality).
* Defined, agreed with business stakeholders, and implemented system performance KPIs.
* Increased service quality by establishing a transparent and comprehensive communication strategy
(reduced incidents related to planned downtime to 0).
* Re-enforced the feedback loop to ensure the right direction in service improvement (increased
average service score from 4/10 to 8/10).
* Created and agreed the maintenance calendar with business stakeholders and technical teams to
minimize the impact on business performance.
* Established automated service reporting and alerting (reduced approx. 16 person-hours monthly for
preparation).

SAP Service & Release Manager

Mars

* Held strategic responsibility for Incident and Change Management, developing and enforcing
governance policies.
* Developed and enforced Incident Management guidelines, optimizing MSI Incident Management
processes.
* Established effective escalation and prioritization mechanisms for Sev3+ incidents, transitioning
seamlessly to Problem Management.
* Acted as the single point of contact for change, release, and transport management within the
Wrigley business segment.
* Led the migration from SAP Solution Manager to Rev-Trac, ensuring process standardization and
reducing overheads by 30%.
* Established and managed KPIs and service scorecards, improving service quality by 25%.
* Coordinated global test and change management for ERP upgrade projects, ensuring timely delivery
and minimal disruption.
* Collaborated with international teams to align on project goals and deliverables.

Senior Technical Specialist

ISG-Consulting

SAP Change & Release Management Expert | Enabling Stable, Automated, and Compliant Delivery

Profilanlagen

Über mich

Skills

Sprachen

Projekthistorie