10.08.2026 aktualisiert
100 % verfügbar
Customer Retention Specialist | 80% Save Rate | Salesforce & Excel | Remote Operations.
kampala, Uganda
Nur Remote
Bachelor of Arts in Public Relations & Media ManagementÜber mich
With over 18 years of experience in customer relations supporting both US-based accounts and international Amazon customers I specialize in reducing churn, resolving complex cases, and driving long-term brand loyalty.
Skills
KundenbeziehungsmanagementCustomer Interaction Management (Software)Kundenerwartungen VerwaltenSAP CXOracle Order Management Systems
Operations & Order Fulfillment
Expertise in end-to-end order fulfillment tracking, logistics coordination, resource allocation, timeline optimization, and scalable process documentation. Proven ability to maintain 100% data and order tracking accuracy across high-volume operations.
Customer Experience & Retention Management
Extensive background in high-volume escalation management, de-escalation strategies, and customer retention operations. Demonstrated success achieving an 80% customer save rate through tailored resolution strategies and root-cause analysis.
Data & System Analytics
Advanced proficiency in Excel (Pivot Tables, Formulas), Power Query, and Power BI Dashboard Visualizations. Skilled in system accuracy auditing and building active dashboards to map supply pipelines and conversion trends.
CRM & Ecosystem Tools
Hands-on experience with Salesforce, Shopify, RingCentral, Monitask, Smarter, and Odoo CRM for daily operational management, order lifecycle tracing, and cross-functional communication.
Project Management
Six years of directing fast-paced project coordination including material logistics, operational workflows, and field team scheduling, achieving a 95% on-time project delivery rate.
Cross-Functional Team Collaboration
Strong track record of bridging communication gaps between field teams, third-party partners, and internal stakeholders to ensure seamless operational execution and client satisfaction.
Sales Data Analysis
Experience analyzing complex operational and sales data using Power BI, Power Query, and Advanced Excel, providing key insights that enhanced forecasting accuracy by 15%.
Stakeholder & Client Relations
Background in client acquisition, asset coordination, transaction negotiations, and stakeholder engagement, tailoring service delivery to individual technical requirements across diverse portfolios.
Expertise in end-to-end order fulfillment tracking, logistics coordination, resource allocation, timeline optimization, and scalable process documentation. Proven ability to maintain 100% data and order tracking accuracy across high-volume operations.
Customer Experience & Retention Management
Extensive background in high-volume escalation management, de-escalation strategies, and customer retention operations. Demonstrated success achieving an 80% customer save rate through tailored resolution strategies and root-cause analysis.
Data & System Analytics
Advanced proficiency in Excel (Pivot Tables, Formulas), Power Query, and Power BI Dashboard Visualizations. Skilled in system accuracy auditing and building active dashboards to map supply pipelines and conversion trends.
CRM & Ecosystem Tools
Hands-on experience with Salesforce, Shopify, RingCentral, Monitask, Smarter, and Odoo CRM for daily operational management, order lifecycle tracing, and cross-functional communication.
Project Management
Six years of directing fast-paced project coordination including material logistics, operational workflows, and field team scheduling, achieving a 95% on-time project delivery rate.
Cross-Functional Team Collaboration
Strong track record of bridging communication gaps between field teams, third-party partners, and internal stakeholders to ensure seamless operational execution and client satisfaction.
Sales Data Analysis
Experience analyzing complex operational and sales data using Power BI, Power Query, and Advanced Excel, providing key insights that enhanced forecasting accuracy by 15%.
Stakeholder & Client Relations
Background in client acquisition, asset coordination, transaction negotiations, and stakeholder engagement, tailoring service delivery to individual technical requirements across diverse portfolios.
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2020
Sprachen
GermanGrundkenntnisseEnglishverhandlungssicher
Projekthistorie
Managing complex customer accounts, order preservation workflows, and high-volume cases for a prominent American direct-to-consumer manufacturer. Leveraging Shopify, Salesforce, RingCentral, and Monitask to trace order lifecycles, resolve fulfillment discrepancies, and maintain 100% data tracking accuracy. Analyzing recurring account and order friction points to implement tailored resolution strategies, achieving an 80% customer save rate.
Directed structured outreach campaigns and coordinated stakeholder initiatives to align community resources with the organization's primary service mission.
Directed end-to-end project coordination, material logistics, and operational workflows managing multiple moving parts under tight deadlines. Coordinated daily and weekly timelines for field teams and third-party partners, ensuring a 95% on-time project delivery rate. Identified backend operational bottlenecks, instituted scalable tracking processes, and resolved high-stakes logistical emergencies.