30.10.2026 aktualisiert
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Client Support Specialist ICT & Customer Consultant, Operation and Data Entry
Zürich, Schweiz
Nur Remote
Certified SAFe 6 Scrum Master Digital Marketing Manager Über mich
Kundenorientierter Client Support Specialist ICT mit über 13 Jahren Swisscom, Field-Service-Dispatch und Eskalationsmanagement. Zertifizierter SAFe 6 Scrum Master, sprachien (DE, IT, EN, FR), verbindet technisches Know-how mit Verkaufs- und Serviceorientierung. Data Entry, Virtual Customer Support
Skills
Data Analysis
Customer Advisory & Support (B2B/B2C)
Extensive experience in customer advisory and support across B2B and B2C segments, including escalation and complaint management, cross- and upselling, and handling complex customer cases in multiple languages (DE, IT, EN, FR).
3st-Level Technical Support (Copper & Fibre Networks)
Deep expertise in copper and fibre network support, including ALL IP and fibre rollout, resolving technical faults, recording fibre connection orders, and guiding customers through network transitions.
Field Service Planning & Dispatch
Planning and coordinating daily assignments for field service teams, organising installation materials and work equipment, briefing staff, and ensuring on-schedule deployments for Swisscom installations.
Order Management
Processing and managing customer orders, including mapping orders in SAP and coordinating with interface partners for complex customer requests from consulting through to invoicing.
Data Entry & Data Quality
Capturing, verifying and maintaining data records for clients, ensuring accuracy, consistency and confidentiality through systematic quality checks and delivering within agreed deadlines.
KPI Reporting & Process Optimisation
Producing reports on business development, KPIs and service levels as a basis for management decisions, and driving process automation to reduce processing times and improve efficiency.
Compliance Management (AML, CCA, ZEK, SRO)
Ensuring regulatory compliance through complete documentation and controls in leasing and finance environments, covering AML, SRO, CCA and ZEK requirements.
CRM & IT Tools (Salesforce, SAP, HubSpot, Jira)
Proficient use of Salesforce, SAP, HubSpot, Jira, Confluence, Miro, Mailchimp, Lime/Userlike, WordPress and Joomla for customer relationship management, project tracking and digital operations.
Digital Marketing & SEO
Training and practical knowledge in digital marketing, including Search Engine Optimisation (SEO), Google Ads, Social Media Marketing, Content Management and Campaign Management.
Scrum & Agile Project Management (SAFe 6)
Certified SAFe 6 Scrum Master with knowledge of Agile Thinking and Scrum-based project management methodologies, applied in cross-functional team environments.
Erfahrung
Berufserfahrung5 - 10 Jahre
Freelancer seit2024
Sprachen
DeutschMutterspracheEnglischverhandlungssicherFranzösischverhandlungssicherItalienischMuttersprache
Projekthistorie
Plans and coordinates the daily assignments of 15 field service employees for Swisscom installations. Organises installation materials, work equipment and tools and ensures on-schedule deployments. Briefs office and field staff and checks completed installations for quality. Resolves complaints as well as technical issues and enquiries in four languages (DE, IT, FR, EN).
Captures, verifies and maintains data records for clients on a project basis. Ensures accuracy, consistency and confidentiality of entered data through systematic quality checks. Manages workload independently and delivers within agreed deadlines.
Worked as Junior Event Manager, Head of Service (Events and Banquets), Head Bartender / Hospitality Supervisor, and Stage Hand at festivals, concerts and sporting events.