FREELANCE SERVICE DESIGNER
Self-employed
Schlagwörter
User Experience (UX)
Design Thinking
Service-Design
Innovation
Agile Methodologie
Blaupausen
Kundenerfahrung
Customer Value Proposition
Design-Strategien
Marktforschung
Skills
Service Design & UX Design
15+ years experience in delivering end-to-end, people-first experiences. Utilization of methodologies such as customer journey mapping, service blueprints, and design thinking to drive impactful outcomes.
Leadership & Collaboration
6 years developing individuals and teams. Fostering a culture of innovation and sustainable growth. Driving cross-functional collaboration and orchestrating stakeholder alignment across the organization.
Agile & Organisational Transformation
12 years of agile product development experience, including SAFe environments. 6 years implementing modern work methodologies such as Holacracy to drive organisational change and foster adaptive, high-performing teams.
Strategic Vision
Development of roadmaps and value propositions. Presentation of strategies to convince executive-level stakeholders and drive alignment to scale digital ecosystems.
Data-Driven Design
Utilization of research, analytics, and market insights to drive strategy development and ensure data-driven, well-founded decision-making.
15+ years experience in delivering end-to-end, people-first experiences. Utilization of methodologies such as customer journey mapping, service blueprints, and design thinking to drive impactful outcomes.
Leadership & Collaboration
6 years developing individuals and teams. Fostering a culture of innovation and sustainable growth. Driving cross-functional collaboration and orchestrating stakeholder alignment across the organization.
Agile & Organisational Transformation
12 years of agile product development experience, including SAFe environments. 6 years implementing modern work methodologies such as Holacracy to drive organisational change and foster adaptive, high-performing teams.
Strategic Vision
Development of roadmaps and value propositions. Presentation of strategies to convince executive-level stakeholders and drive alignment to scale digital ecosystems.
Data-Driven Design
Utilization of research, analytics, and market insights to drive strategy development and ensure data-driven, well-founded decision-making.
Projekthistorie
01/2025
-
bis jetzt
Development of value propositions and business models, design of customer journeys and ecosystem models, leading design thinking workshops and training sessions.
06/2021
-
08/2024
SERVICE DESIGN MANAGER
MHP – A Porsche Company
Established Service Design practice, conducted Design Thinking workshops, collaborated with Porsche AG to define holistic journeys and ecosystem strategies.
07/2015
-
05/2021
SERVICE DESIGNER
Audi Business Innovation GmbH
Delivered seamless experience for Audi on demand, enhanced team capabilities, facilitated innovation workshops. Additional role as Product Manager from Jan 2017 to Aug 2018.
09/2018
-
12/2019
MOBILITY MARKET CONSULTANT (EXPAT)
Volkswagen Group United Kingdom Ltd (Audi UK)
Conducted market analysis, designed prototypes, managed operations across 8 sites, achieving 95% customer satisfaction rate.
10/2013
-
06/2015
USER EXPERIENCE DESIGNER
Ergosign GmbH
Applied holistic UX process, focusing on mobile and touch interfaces for clients such as MAN Diesel & Turbo and Siemens Healthcare.
Reisebereitschaft
Weltweit verfügbar
