IT Support Technician
Grob Aircraft Tussenhausen
Schlagwörter
Technischer Support
Active Directory
Desktop-Pc
Microsoft Exchange Server
Trouble-Ticket
VPN
System Center Configuration Manager
Windows-Server
Citrix Systems
Server-unterstütztes Gaming
Skills
Active Directory, Baramundi, Cisco, Citrix, desktop computers, Ticket System, MS Exchange, MS-Office, Windows 10, Windows, servers, Server support, SCCM, user accounts, VPN, webpage, Windows 2003 Server, O365
Projekthistorie
02/2020
-
06/2022
Tasks:
* Installation and administration of clients and servers in a MS environment
* Administration of Android (Samsung) and IPhone devices using MDM
* On Site Support
* 1st and 2nd Level Support
* Creation of Tickets following ITLS rules
* Creation of new users in AD
* Rollout of new Windows 10 based hardware (Notebook and Desktop)
* Windows 7/10 Support
* Installation and administration of clients and servers in a MS environment
* Administration of Android (Samsung) and IPhone devices using MDM
* On Site Support
* 1st and 2nd Level Support
* Creation of Tickets following ITLS rules
* Creation of new users in AD
* Rollout of new Windows 10 based hardware (Notebook and Desktop)
* Windows 7/10 Support
10/2019
-
01/2020
Client Support
msg Services
Tasks:
* Support for Dell Notebooks
* On Site Support
* 2nd Level Support
* Ticket System "IVANTI IT SERVICE MANAGEMENT"
* Administration new users in AD
* Rollout of new Windows 10 based hardware (Notebook and Desktop)
* Windows 10 Support
* Support for Dell Notebooks
* On Site Support
* 2nd Level Support
* Ticket System "IVANTI IT SERVICE MANAGEMENT"
* Administration new users in AD
* Rollout of new Windows 10 based hardware (Notebook and Desktop)
* Windows 10 Support
02/2019
-
09/2019
IT Support Expert
ERNI Deutschland GmbH
Tasks:
* Administration of Printers
* On Site Support
* 1st and 2nd Level Support
* Creation of Tickets using OTRS
* Administration new users in AD
* Rollout of new Windows 10 based hardware (Notebook and Desktop)
* Windows 7/10 Support
* Administration of Printers
* On Site Support
* 1st and 2nd Level Support
* Creation of Tickets using OTRS
* Administration new users in AD
* Rollout of new Windows 10 based hardware (Notebook and Desktop)
* Windows 7/10 Support
02/2016
-
05/2016
Senior Service Desk Support Technician
d-ploy for Giseke & Devirent
Devirent
Tasks:
? Installation of new Hard and Software via Baramundi
? 2nd Level Support On site
? Citrix Support
? Support for the Mobile Phones (BlackBerry, IPhone, Android)
? Asset Management
Tasks:
? Installation of new Hard and Software via Baramundi
? 2nd Level Support On site
? Citrix Support
? Support for the Mobile Phones (BlackBerry, IPhone, Android)
? Asset Management
11/2013
-
08/2015
Desktop Support
BurgerKing Beteiligungs GmbH
and Zug Switzerland (contract)
Tasks:
? Installation und of new Hard and Software
? Server Backup
? Configuration and Support of the Cisco Conference System
? Support for Remote Staff by phone and remote tools
? 2nd Level Support on Site
? On Site Support
? Support for the Mobile Phones (BlackBerry, IPhone, Android)
Tasks:
? Installation und of new Hard and Software
? Server Backup
? Configuration and Support of the Cisco Conference System
? Support for Remote Staff by phone and remote tools
? 2nd Level Support on Site
? On Site Support
? Support for the Mobile Phones (BlackBerry, IPhone, Android)
04/2007
-
02/2013
Field Opperations Specialist
OpenTable GmbH
Tasks:
? Installation of the OpenTable Systems at the customer
? Training of the restaurant staff in the usage of the OpenTabe System
? Technical training of the sales team
? support of existing customers
? Support of restaurants
? customizing of the OpenTable database to fit in the German market together with
the developer team
? Startup of OpenTable in Germany together with the sales team and the
operations team in London and San Francisco
? Installation of the OpenTable Systems at the customer
? Training of the restaurant staff in the usage of the OpenTabe System
? Technical training of the sales team
? support of existing customers
? Support of restaurants
? customizing of the OpenTable database to fit in the German market together with
the developer team
? Startup of OpenTable in Germany together with the sales team and the
operations team in London and San Francisco
04/2003
-
03/2007
Network Administrator
Van Kempen GmbH
Tasks:
? Network and system administration
? Server support and maintains of the Windows 2003 Server
? MS Exchange administration
? Building and design of the webpage
? Network and system administration
? Server support and maintains of the Windows 2003 Server
? MS Exchange administration
? Building and design of the webpage
11/1999
-
03/2003
ELT and Network Support Spezialist
AVNET EMG
Tasks:
? 1st and 2nd level support for about 3000 customers at AVET EMEA
? Creation of user accounts for SAP, Windows NT / 2000 Network and VPN.
? Intranet design and update.
? International project to find and implement a Helpdesk tool for the global company
? User Training of the Peregrine Helpdesk Tools and the VPN system.
? 1st and 2nd level support for about 3000 customers at AVET EMEA
? Creation of user accounts for SAP, Windows NT / 2000 Network and VPN.
? Intranet design and update.
? International project to find and implement a Helpdesk tool for the global company
? User Training of the Peregrine Helpdesk Tools and the VPN system.
01/1998
-
11/1999
Support Specialist
3M ESPE a division of 3M Health Care
Tasks:
? 1st and 2nd level support for about 800 customers
? Project of the migration of all Win 3.1 workstations to NT in a Novell network
? Creation of the user accounts for the AS4000 and the Novell network.
? Installation of all desktop computers and printers
? 1st and 2nd level support for about 800 customers
? Project of the migration of all Win 3.1 workstations to NT in a Novell network
? Creation of the user accounts for the AS4000 and the Novell network.
? Installation of all desktop computers and printers
09/1996
-
12/1997
Training for data processing clerk
CDI Munich
Reisebereitschaft
Weltweit verfügbar
