Business & IT Transformation

Operational and strategic IT management support
* Preparing workshops and meetings on business unit level and for BC&IT Western Europe region
* Reviewing key processes and initiatives and recommending improvements
* Acting as primary interface on behalf of the CIO for specific initiatives
* Working closely with the CIO on drafting internal-/external communications, planning,
consultancy, project management and implementation
* Drafting & reviewing policies, processes and strategies
* Ensuring constant high quality and flexible assistance in strategic responsibilities, but
especially in keyprojects and initiatives
* Supporting efficient strategic and operational planning and reporting process within business
areas
* Doing research work & reporting (generating and tracking monthly reports)
* Supporting and complementing planning processes
* Carrying out initiatives and reviewing work
* Coordinating Senior G-IT Management team issues and agenda
* People & Talent Management: Enhanced Strategic work force management
* Hiring Manager for Global Associate in IT Switzerland

As a Program Leader:
* 5 Star Program - EGI Western European Growth Program
* Feasibility study for new General Insurance application for Zurich Portugal
* eWP Productivity Training for > 1'800 agents
* "Tour de Suisse" IT campaign
* informatica08 - Improved positioning of Zurich as an employer of choice

As a Project Member:
* BC&IT for EGI Western Europe - Transformation Program
* Country GI IT Master Plans for UK and ES
* GI IT Master Plan for TA/B in EGI Western Europe
* High Availability Operations Program
* "Emerging Market Platform" - Feasibility study for new IT operations platforms, project with
International Business for emerging markets
* Zurich Russia IT integration

Advisory- and audit engagement manager for national and international clients
* Consulting and coaching engagements in risk management, corporate governance, process improvement
and change management
* Expert in implementations and audit/reviews in the area of internal controls systems for
business- and IT processes, mainly for SOX404 clients
* Coordinating, leading and supporting projects, reviews and audits for multinational clients in
CH, Europe, US and Asia (China, Singapore)
* Subject matter expert for internal controls system projects and Account Management
responsibilities in "Assurance, Trade Industries", Zurich
* Coaching and support in complex SAP audits, -projects and special matters for "Financial
Services" teams in Switzerland
* Coaching and assistance in complex audit and advisory proposals
* Client portfolio encompasses mainly global operating group companies, multi- and national
companies as well as SMEs
* Coaching and counselling for less experienced staff
* Recruitment responsibilities for SPA TIS ZH - "Recruit 4 Success"

Security & Controls advisory and SAP consulting
* Implementation- and review engagements in the area of business process controls and IT security
for multinational clients (CH and Europe)
* "Connect & Go" (SAP SME solution based on the ASP technology). Product development,
implementation and advisory in finance and controlling, conducted internal and external workshops,
presentations and trainings
* "HR "easy to go" (SAP SME solution based on the ASP technology). Responsible for implementations,
trainings and support in several projects

Business Consultant in the group wide SAP R/3 HR implementation
(23'000 employee records)
* Assistance in project management and -documentation
* Activity analysis and process optimization
* Assistance in implementation and data migration
* Training development and -execution
* Representing the business division SAirServices within the steering committee and ensuring the
communication between project members and business units (SRTechnics AG, Swissport AG, Atraxis AG,
Avireal AG, ProTaxi AG, ProHotel AG)
* Development and operation of 2nd level support

Retail banking and general administration management