CHIEF OPERATING MANAGER, OPERATION ASSURANCE MANAGER, OPERATION ASSURANCE MANAGER

* In this role I am responsible for:
o Management of The Information Technology Infrastructure Library [ITIL] Service
Operation Practice associated with the Ericsson Network Manager as a Service
[ENMaaS], Core Network as a Service [CNaaS], and Ericsson Communicator Accelerator
as a Service
* Network Operations Center [NOC]
* Security Operations Center [SOC]
* Manage a virtual global organization of 100+ Full Time Employees [FTE]
* Stakeholder reporting and management, regarding assignment, financial and
operational performance.
* Managing and maintaining End Customer Service Level Agreements [SLA's,
KPI's]
* Collaborate and maintain relationships with Business Units [BU], Product
Development Groups [PDG], Customer Units [CU], 3PPs, and End Customers, to
enable successful delivery for current and future Business.
* Empower team members, to make timely and confident decisions.
* Financial Management of a 5,5 million Euro budget
* Continual Service Improvement

* In this role I was responsible for:
o The establishment [Start-up and Scale-up] of ITIL Service Strategy, Service Design,
Service Transition, and Service Operation Practices associated with the Ericsson Network
Manager [ENMaaS] and Ericsson Communicator Accelerator [ECA] as a Service offering.
* Establish a virtual global organization, and the supporting processes, procedures,
and ways of working to be used within ITIL Service Operation Practice, and
towards ITIL Service Strategy, Service Design, and Service Transition

* In this role I was responsible for:
o Management of ITIL Service Operation Practice associated with the Ericsson Date
Centric Security [Ericsson DCS] as a Service offering.
* Network Operations Center [NOC]
* Security Operations Center [SOC]
* Manage a virtual global organization of 35+ Full Time Employees [FTE]
* Stakeholder reporting and management, regarding assignment, financial and
operational performance.
* Managing and maintaining End Customer Service Level Agreements [SLA]
* Collaborate and maintain relationships with the Business Unit [BU], Product
Development Group [PDG], Customer Units [CU], 3PPs, and End Customers, to
enable successful delivery for current and future Business.
* Empower team members, to make timely and confident decisions.
* Financial Management of an 8 million Euro budget
* Continual Service Improvement
o In this role I was responsible for:
* The establishment [Start-up and Scale-up] of ITIL Service Strategy, Service
Design, Service Transition, and Service Operation Practices associated with the
Ericsson Date Centric Security [Ericsson DCS] as a Service offering.
* Establish a virtual global organization, and the supporting processes,
procedures, and ways of working.