Full Stack SaaS & AI Agent Development | React + Node + Typescript + AWS + LangGraph + OpenAI SDK

Case Study: AI-Powered Voice Call Sales Agent for Automated Lead Generation
To automate outbound sales outreach and scale lead generation efforts, we developed a fully autonomous AI voice call agent capable of making personalised sales calls—without human intervention.
End-to-End Call Automation:We integrated Twilio's programmable voice API with n8n workflows to fetch contact numbers from a Google Sheet and initiate sequential calls. This eliminated manual dialling and allowed real-time campaign control via a simple spreadsheet.
AI-Powered Sales Conversations:Using ChatGPT and RAG via LlamaIndex, we created a dynamic response engine capable of handling natural, conversational sales dialogues. The agent provides detailed product information, handles basic objections, and ensures a smooth lead engagement process.
Realistic Human Voice Synthesis:To enhance user experience and engagement, we used ElevenLabs for high-quality voice generation. The lifelike speech output increased trust and reduced drop-off rates during calls.
LiveKit Integration:We utilized LiveKit for audio routing and session management, ensuring low-latency performance and scalable infrastructure to support simultaneous call sessions.
Expected Results
3x Faster Outreach: Reduced time spent on manual calls by automating the entire outreach process.
80% Call Completion Rate: High engagement due to natural voice delivery and responsive AI logic.
Zero Manual Intervention: Fully automated pipeline from sheet to sales pitch, freeing up team resources for strategic tasks.
Cost-Efficient Scaling: Enabled outreach to hundreds of leads without increasing sales team headcount.
Free Consultation
Looking to supercharge your sales with AI-driven voice automation? We can help you build and deploy a fully customized voice call agent tailored to your business needs. ? ? Let's bring your outbound strategy into the AI era—contact us today to get started. ?

We implemented a customised CRM solution using SuiteCRM 8 for a client who needed to optimise lead management, client onboarding, and relationship tracking. The goal was to create a system that not only managed customer data efficiently but also enabled better decision-making through improved data visibility and process automation. Project Scope & Objectives
The client's existing workflow relied heavily on manual processes and spreadsheets, making it difficult to track leads, onboard new clients, and maintain consistent communication. Our mission was clear:
Streamline the Client onboarding process
Automate Lead Sourcing and Tracking
Improve data accuracy and reporting
Build a system that scales as the business growsSolution: SuiteCRM 8 Customisation
We selected SuiteCRM 8 as the foundation and tailored it extensively to meet the client's specific business requirements. Key Features Implemented:
Lead Sourcing & Tracking: Automated pipelines to capture and track leads from multiple sources in real-time.
Client Onboarding: Step-by-step workflows for smooth onboarding, reducing delays and ensuring compliance with internal processes.
Custom Modules & Fields: Designed specific modules for the client's industry needs, ensuring the CRM reflected their unique business model.
RBAC (Role-Based Access Control): Controlled access for sales, support, and admin teams, ensuring data privacy.
Analytics & Dashboards: Interactive dashboards with real-time KPIs on leads, conversion rates, and client health.
Integration Capabilities: Built-in connectors for email, calendars, and third-party tools to centralise client communications. Infrastructure & Security
Deployed on a secure VPS architecture with automated backups.
Configured SSL/TLS encryption for secure data access.
Applied Data Validation & Cleaning Scripts to maintain database accuracy. Results & Impact
40% faster client onboarding, thanks to workflow automation.
Improved lead conversion rates by tracking and following up systematically.
100% visibility of client interactions, enabling better decision-making for management.
Enhanced customer relationships, leading to higher retention and repeat business. Free Consultation. We Can Help.
From custom CRM development To process automation and integrations, we design solutions that improve efficiency, accuracy, and client satisfaction. If your organisation needs a tailored CRM, we can build it with the scalability and flexibility to grow with your business.
Contact us today to discuss your CRM project.

? Omni-Channel Chat Platform – Technical Leadership in Action
As the Technical Lead for a cutting-edge Omni-Channel Chat Platform, I drove the full product journey—from idea to production—delivering a seamless communication hub that connects web, email, and social media channels In real time.
? Technology Strategy & Leadership
Collaborated closely with the founding team to define a scalable, modern tech stack, laying the foundation for long-term growth.
Spearheaded Talent Acquisition, assembling a high-performance engineering team to bring the product vision to life.
? Secure Architecture & Infrastructure
Designed and implemented a secure Authentication System and Role-Based Access Control (RBAC) model, ensuring enterprise-grade data protection and user management.
⚙️ Scalable Backend Systems
Built robust backend services using Node.js and Typescript, with deep integrations into social APIs and email systems via webhooks—powering a unified support and messaging engine.
Developed an internal Ticketing System to streamline customer service workflows.
? Frontend Excellence
Led the UI/UX implementation using ReactJS, Typescript, Material UI, and TailwindCSS.
Delivered a fast, responsive, and Intuitive user experience for the SaaS platform.
? Cross-Functional Team Management
Directed a collaborative, cross-functional team, aligning sprint cycles with product goals and ensuring On-time, on-budget delivery.
Fostered a culture of code quality, knowledge sharing, and agile development.
? This project is a testament to my ability to combine technical leadership, System Architecture, and Team Management to ship secure, scalable, and user-friendly SaaS platforms.

Worked on CRM development, enhancing modules and ensuring smooth application functionality through testing and bug resolution.