Service-Management Specialist
Deutsche Bahn InfraGO AG
Schlagwörter
Finanzen
Wirtschaftliche Effizienz
Configuration Management
Confluence
Jira
Banking
Prozessoptimierung
Linux
ITIL
Incident-Management
Skills
Project Management
Certified PRINCE2 Practitioner with over 25 years of experience managing complex IT business projects in financial organizations.
Service Management
Expertise in ITIL-compliant process designs, incident management, and problem resolution for high service availability.
Release Management
Proficient in managing software releases, including delivery, deployment, configuration management, and early life support coordination.
IT Systems and Tools
Proficiency in Windows, Windows Server, Linux, Jira, Confluence, Microsoft Office suite, and Google Workspace.
Financial Sector Knowledge
Extensive experience in banking and financial services, including projects for Deutsche Bank, VR-Kreditwerk, and Bausparkasse Schwäbisch Hall.
Team Leadership
Proven ability to lead teams of up to 65 people through full project lifecycles, fostering business efficiency and stakeholder management.
Process Optimization
Skills in developing and implementing processes for quality management, configuration management, and operational efficiency.
Certified PRINCE2 Practitioner with over 25 years of experience managing complex IT business projects in financial organizations.
Service Management
Expertise in ITIL-compliant process designs, incident management, and problem resolution for high service availability.
Release Management
Proficient in managing software releases, including delivery, deployment, configuration management, and early life support coordination.
IT Systems and Tools
Proficiency in Windows, Windows Server, Linux, Jira, Confluence, Microsoft Office suite, and Google Workspace.
Financial Sector Knowledge
Extensive experience in banking and financial services, including projects for Deutsche Bank, VR-Kreditwerk, and Bausparkasse Schwäbisch Hall.
Team Leadership
Proven ability to lead teams of up to 65 people through full project lifecycles, fostering business efficiency and stakeholder management.
Process Optimization
Skills in developing and implementing processes for quality management, configuration management, and operational efficiency.
Projekthistorie
11/2023
-
06/2024
Managed comprehensive service management, implemented ITIL-compliant processes, and facilitated effective incident and problem management.
03/2019
-
06/2023
Release manager
Deutsche Bahn Netz AG
Led release management for the entire project, ensuring seamless coordination and execution of all phases from initial delivery to final deployment.
08/2015
-
03/2019
Automation Manager
GEA engineering Ltd
Oversaw automation management for the entire project, ensuring alignment with equipment provider specifications and implementing robust release qualification processes.
02/2015
-
07/2015
Senior Project Manager
NTT Europe Frankfurt
Managed bid and transition projects for international outsourcing, ensuring alignment with client requirements and successful delivery.
06/2012
-
11/2014
Release Manager, Application SPOC, Application Manager
Deutsche Bahn Systel Frankfurt
Managed rapidly evolving software applications, led project management for decommissioning old data centre environment, and provided support for critical documentation and regulatory compliance.
Zertifikate
Reisebereitschaft
Weltweit verfügbar
