Results-Driven IT Professional | Enhancing Operations and Propelling Business Forward| WorldSkills I

Planing, preparing and setting up ICT lab and e-Classrooms equipment in consultation with lecturers and/or faculty coordinators
Implementation of various ICT related projects
Carrying out preventive maintenance works on all lab and e-Classrooms equipment and infrastructure
Working closely with IT Support staff in maintenance of network infrastructure based at ICT Center of Excellence - ICE
Providing on-site technical support to lecturers, students and other users during lab sessions and/or meetings/workshops/seminars in e-Classrooms
Resolving on average 50, 1st and 2nd level helpdesk tickets
Enhancing ICT lab efficiency and 100% uptime by maintaining and updating hardware and software systems.
Streamlining troubleshooting processes for quicker resolution of technical issues, improving overall user satisfaction by 50%.
Assisted in developing user-friendly guides to help students navigate software programs, enhancing their learning experience.
Providing one-on-one support to students encountering technical difficulties, fostering positive learning environment.
Conducting ongoing assessments of ICT lab resources to determine areas needing improvement or replacement and report to Supervisor, optimizing available technology for users.
Administering security measures within computer lab by regularly updating antivirus software and monitoring usage logs, protecting sensitive data from potential threats.
Delivering training sessions on various software applications for both students and faculty members, broadening their skillsets and enhancing their educational experiences.
Providing remote support to users outside of computer lab setting, expanding accessibility to technical assistance as needed.

* Expanded and implemented Mobile Application Management/content creation strategies.
* Conducted data collection activities and designed HTML data collection tools increasing efficiency by
50%.
* Enhanced application functionality by implementing new features and fixing bugs in existing code.
* Acted as focal point person for mobile application development.
* Provided technical support to users.
* Conducted orientations and site visits for data collection tools.
* Monitored data analytics and improved participation rates.
* Collaborated with team members to design, develop, and launch user-friendly software products.
* Assisted in creation of comprehensive documentation for developers and end-users alike.

* Carried out student online platform orientation for student information management and learning
management systems.
* Assessed user needs and provide tailored training sessions for improved technological competency
across departments.
* Provided exceptional IT support for staff members and students, resulting in increased productivity.
* Local Area Networking and Maintenance, streamlining internal communication processes.
* Computer Hardware repair and Maintenance.
* Resolved 1st and 2nd level helpdesk tickets.