05.09.2024 aktualisiert
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Project Management, Business Analyst
San Salvador, El Salvador
Nur Remote
MBA GraduateSkills
Agile MethodologieData AnalysisAtlassian ConfluenceAtlassian JiraBusiness AnalysisWirtschaftliche EffizienzGeschäftsanforderungenKundenzufriedenheitKundenbindungsprogrammInnovationsmanagementPostgreSQLProjektmanagementMySQLOracle FinancialsRadiologie
MBA graduate experienced in project management, Agile methodologies, and implementing key projects within loyalty programs. Expert in coordinating cross-functional teams, defining business requirements, and designing innovative solutions for operational efficiency and customer satisfaction.
Skills and Knowledge
- SQL/Oracle/ Postgresql
- Big Query
- Pwer BI
- Jira/Confluence/Xray
- Product Owner experience
- Business Analyst experience
- Process definition for new functionalities
Skills and Knowledge
- SQL/Oracle/ Postgresql
- Big Query
- Pwer BI
- Jira/Confluence/Xray
- Product Owner experience
- Business Analyst experience
- Process definition for new functionalities
Erfahrung
Berufserfahrung0 - 5 Jahre
Freelancer seit2024
Sprachen
EnglishverhandlungssicherSpanishMuttersprache
Projekthistorie
Provid ed excep tional customer service at p oint of sales, offering
exp ert guid ance on air ticket sales and ancillary p rod ucts, enhancing
customer satisfaction.
exp ert guid ance on air ticket sales and ancillary p rod ucts, enhancing
customer satisfaction.
- Coordinated the testing of a new core system provided by IBS Software in India, ensuring seamless integration and functionality alignment with business requirements.
- Successfully Leaded the implementation of an innovative miles accrual model for Avianca, transforming the program's approach from segment distance to ticket fare-based accrual.
- Proactively search and implement process and application enhancements, resulting in reduced costs, increased sales, and improved user experiences for program members.
- Led the solution design and implementation of new benefits for LifeMiles’ elte members, enhancing member satisfaction and Loyalty.
- Successfully Leaded the implementation of an innovative miles accrual model for Avianca, transforming the program's approach from segment distance to ticket fare-based accrual.
- Proactively search and implement process and application enhancements, resulting in reduced costs, increased sales, and improved user experiences for program members.
- Led the solution design and implementation of new benefits for LifeMiles’ elte members, enhancing member satisfaction and Loyalty.
Conducted rigorous User Acceptance Testing for new products and projects, ensuring the highest quality standards and optimal user experience.
Proactively detected and resolved product defects, collaborating closely with development teams to guarantee swift issue resolution.
Implemented accrual and redemption partners, expanding the program's offerings and driving increased customer engagement.
Proactively detected and resolved product defects, collaborating closely with development teams to guarantee swift issue resolution.
Implemented accrual and redemption partners, expanding the program's offerings and driving increased customer engagement.