Jessica Truszczynski verfügbar

Jessica Truszczynski

Developer for Mendix, Analyst and Developer for Remedy ARS and ITSM

verfügbar
Profilbild von Jessica Truszczynski Developer for Mendix, Analyst and Developer for Remedy ARS and ITSM aus StIngbert
  • 66386 St. Ingbert Freelancer in
  • Abschluss: nicht angegeben
  • Stunden-/Tagessatz: 113 €/Std. 900 €/Tag
    variiert je nach Projektumfang
  • Sprachkenntnisse: deutsch (gut) | englisch (verhandlungssicher) | hindi (Muttersprache)
  • Letztes Update: 21.01.2020
SCHLAGWORTE
DATEIANLAGEN
Qualifikationsprofil von unserem Consultant

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SKILLS
application, test cases, Mendix test management and execution framework, Telecommunication, bug fixing, SOAP, UI, user stories, data import, mobile application, Remedy web services, BMC, Suite 7.6.04,9.1.04 SOAP UI, XML, data mapping, Web Services, data migration, web service, Configuration Management, database, CMDB, WebServices, data model, ITIL, CMDB v 7.6, Operating System, Windows platforms up to version 7, Linux, MS SQL Server 2000 - 2014, MS SQL Server Management Studio, Oracle 12, Microsoft Outlook Workflow Plattform Action Request System von Version 7.x - 9.1.04, Complete, Office Suite up to Office 365, Programming, SQL, PL/SQL, BMC ITSM Applications, Mendix, Basic, Java script, java, CSS, HTML, solarium
PROJEKTHISTORIE
  • 09/2019 - 01/2020

  • ITSM Enhancements Project (BMC Remedy ARS, BMC ITSM Suite 7.6.04,9.1.04 SOAP UI)
  • Telecommunication
     

    Short Description

    Enhancements of ITSM applications, bug fixing and 3rd level support for the production environment.

    Team Size

    50 people

    Roles

    Analyst and Developer for Remedy ARS 19.11/7.604 and ITSM V 7.6.04 /19.11

    Tasks

    • Migrate ITSM Workflow from 7.604 to ITSM19.11.
    • Enhanced the BMC ITSM applications and custom integrations.
    • Provide production support for Incidents related to ITSM.
    • Implemented packages which contains integration with third party applications.
    • Created implementation and design documents.

    Technologies

    BMC Remedy ARS 19.11/7.604, BMC ITSM Suite V 7.6.04 /19.11 SOAP UI

     


  • 06/2018 - 06/2019

  • Developer for Mendix
  • AVIATION

    Short Description

    Application for managing Airline Cargo and Trucks to deliver cargo at end customer .

    Team Size

    10 people

    Roles

    Developer for Mendix

       Tasks

    • Requirements gathering including understanding of Cargo standards and business process and convert them into user stories.
    • Worked on stories and implemented them in Medix Platform.
    • Worked on stories related to product compliance module.
    • Creating organization and product relationships and data import.
    • Administration, user and security management.
    • Support tickets handing and bug fixing.

    Technologies

    Mendix

     


  • 02/2018 - 05/2018

  • Developer for Mendix
  • Manufacturing

    Short Description

    Supplies’ material compliance and product management application

    Team Size

    5 people

    Roles

    Developer for Mendix

       Tasks

    • Worked on stories related to organization management module.
    • Worked on stories related to product compliance module.
    • Creating organization and product relationships and data import.
    • Administration, user and security management.
    • Support tickets handing and bug fixing.

    Technologies

    Mendix

     


  • 06/2017 - 02/2018

  • ITSM Enhancements Project (BMC Remedy ARS, BMC ITSM Suite 7.6.04,9.1.04 SOAP UI)
  • Telecommunication

    Short Description

    Enhancements of ITSM applications, bug fixing and 3rd level support for the production environment.

    Team Size

    20 people

    Roles

    Analyst and Developer for Remedy ARS and ITSM V 7.6.04 and ITSM 9.1.04

    Tasks

    • Enhanced the BMC ITSM applications and custom integrations
    • Developed automated test cases with SOAP UI from pre-developed sub packages.
    • Provide production support for Incidents related to ITSM.
    • Implemented packages which contains integration with third party applications.
    • Implemented integration of ITSM with mobile application using Remedy web services.
    • Created implementation and design documents.

    Technologies

    BMC Remedy ARS, BMC ITSM Suite 7.6.04,9.1.04 SOAP UI

     


  • 02/2017 - 06/2017

  • Developer for Mendix
  • Manufacturing

    Short Description

    Supplies’ material compliance and product management application

    Team Size

    5 people

    Roles

    Developer for Mendix

       Tasks

    • Worked on stories related to organization management module.
    • Worked on stories related to product compliance module.
    • Creating organization and product relationships and data import.
    • Administration, user and security management.
    • Support tickets handing and bug fixing.

    Technologies

    Mendix

     


  • 09/2014 - 02/2017

  • ITSM Enhancements Project (BMC Remedy ARS, BMC ITSM Suite 7.6.04,9.1.04 SOAP UI)
  • Telecommunication

    Short Description

    Enhancements of ITSM applications, bug fixing and 3rd level support for the production environment.

    Team Size

    20 people

    Roles

    Analyst and Developer for Remedy ARS and ITSM V 7.6.04 and ITSM 9.1.04

    Tasks

    • Enhanced the BMC ITSM applications and custom integrations
    • Developed automated test cases with SOAP UI from pre-developed sub packages.
    • Provide production support for Incidents related to ITSM.
    • Implemented packages which contains integration with third party applications.
    • Implemented integration of ITSM with mobile application using Remedy web services.
    • Created implementation and design documents.

    Technologies

    BMC Remedy ARS, BMC ITSM Suite 7.6.04,9.1.04 SOAP UI

     


  • 09/2013 - 06/2014

  • SST-ARIS-AMSP Integration Project (BMC Remedy ARS, ARSXlink)
  • Short Description

    Enhanced the complex AMS Personal Tool (self-developed ARS Remedy application) and integration with third-party applications using the ARSXLink tool.

    Team Size

    2 people

    Roles

    Analyst and Developer for Remedy ARS und ARXLink

    Tasks

    • Analyze the AMS Personal Tools
    • Analyze the XML-Files provided by ARIS
    • Development of BMC Remedy Workflows und created the data mapping for ARIS-Data (Processes) in the AMS Personal System based on ARSXlink Tools
    • Conducted various interface testes

    Technologies

    BMC Remedy ARS, ARSXlink

     


  • 01/2012 - 05/2013

  • Integration between Web Portal and corresponding authorization system with the Atrium CMDB (Atrium Orchestrator, Atrium CMDB)
  • Manufacturing

    Short Description

    Design and implementation of the integration between Web Portal and the corresponding authorization system, with the Atrium CMDB Web Services and the Atriums Orchestrator.

    Team size

    10 people

    Roles

    Consultant for ITSM / BMC Remedy ARS / AO

    Tasks

    • Design and development of Atrium Orchestrator processes, integration, error handling
    • Design and development of Atrium Orchestrator data migration processes for Atrium CMDB classes
    • Development of join forms based on the required information of the existing portal application and its provision as a web service
    • Integration of the Atrium Core web service with portal application
    • Develop a solution for the integration architecture and documentation of the corresponding design

    Technologies

    Atrium Orchestrator, Atrium CMDB


  • 12/2009 - 12/2011

  • Introduction of a Bid and Solution Configuration Management (BSC) database (Atrium Orchestrator, Atrium CMDB, WebServices)
  • Short Description

    Introduction of a Bid and Solution Configuration Management (BSC) database

    Team Size

    2 people

    Roles

    Consultant for ITSM/Remedy ARS/AO 

    Tasks

    • Design and development of Atrium Orchestrator processes
    • Implementation of the Atrium Core Web Services as well as ORCA Web Service for integration of AO and CMDB with a third-party application
    • Testing of the Atrium Core Web Services by means of SOAP UI and Xedit
    • Design and implementation of the Atrium CMDB CDM for the BSC application and integration of the Atrium CMDB Atrium Core Web Services
    • Integration of Legacy applications  with Atrium CMDB

    Technologies

    • Atrium Orchestrator, Atrium CMDB, WebServices

     


  • 06/2009 - 11/2009

  • Transfer of operations from a support organization to an outsourcing partner (BMC Remedy ARS)
  • Aviation

    Short Description

    Transfer of operations from a support organization to an outsourcing partner

    Team Size

    5 people

    Roles

    Consultant for ITSM/Remedy ARS

    Tasks

    • Analysis of the working methods of the support organization (BMC Remedy ARS based system was used), discovery of gaps in the support process and creation of a customer report
    • Preparation and presentation of solution and improvement proposals to minimize the risks of operations transfers and if necessary accruing frictional losses
    • Company of the support crossing to an offshore team under confiscation of a complete documentation and transfer of know-how

    Technologies

    BMC Remedy ARS


  • 08/2008 - 05/2009

  • Analysis and design for migration on Atrium CMDB and Asset Center (BMC Atrium CMDB v 7.6, BMC Asset Management)
  • Telecommunication

    Short Deskription

    The project's task was to analyse existing integrations with BMC Atrium CMDB and the HP Service Center. Furthermore, a strategy should be created to migrate to the latest version of Atrium CMDB and BMC Asset Management.

    Team Size

    2 people

    Roles

    Consultant for ITSM/Remedy ARS

    Tasks

    • Design on basis of BMC Atrium CMDB 7.6 data model inclusive attribute definition and class mapping
    • Conducted delta analysis of the existing Telus HP Asset Center application in comparison to BMC Asset Management
    • Conducted delta analysis for entry of the necessary attributes, based on ITIL
    • Conducted integration analysis with the CMDB integrated data source 
    • Analysis of different data sources as well as discovery tools for integration with Atrium CMDB 7.6
    • Propose of a data migration strategy
    • Production of a documentation in the following areas: delta analysis, architecture integration, data model and solution design

    Technologies

    BMC Atrium CMDB v 7.6, BMC Asset Management


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