Skills
Helpdesk, Projekterfahrung, Projektarbeit, ITIL Foundation Kenntnisse, UHD, Windows, Clientmanagement, IT-Supporter, Clients, IT-Infrastructure, Support, Windows OS allg., Systemadministration, IT-Consulting, Citrix, Active Directory, Netzwerk, Hardware, IT-Security, Exchange, Consulting, Beratung, Installation, SAP, Drucker, MS Office, Service, WLAN, Kundenverwaltung, CRM, Service Desk, Service Operation, Onsite-Support, Rollout, Wartung, 1st and 2nd Level Support, Erfahrungen mit verschiedenen Ticketsystemen (CISM, ITSPS, helpline, SMT, CI-CAT, PMI, ServUS, ServiceDeskPlus, LAN-DESK), Microsoft-Umgebung, SAP Grundlagen, Migration Windowsumfeld, MSOFT, DATEV/SWOT
Branchen: Automotive, Informations-Technologie, Telekommunikation, Gesundheit, Dienstleistung, Logistik/Spedition, Baubranche, Verkehrstechnik
Fachlicher Schwerpunkt: Service Operation (Service Desk, Incident Management, Request Fulfilment, Access Management, Problem Management), 1st and 2nd Level Support, Systemadministration, Rollout
Positionen: Administration, Support/Service, IT-Beratung / Consulting, Interim-Manager