PROJECT MANAGER
SODIUM CC LTD TURKEY
(Internet und Informationstechnologie, < 10 Mitarbeiter)
Schlagwörter
Skills
A Computer Engineer with 20+ years of work experience in the IT sector. During this period, I have fulfilled various duties such as Software Developer, Support Engineer, Project Manager, Support Team Supervisor, ICT Infrastructure Manager, Service Management Team Manager, to name just a few.
Have worked for renowned international companies such as SAP, Siemens and Mercedes Benz and less renowned but still reputable companies such as PSI, CSB System, IAS, PiWorks and Schattdecor. Thus have a fair understanding of the work cultures and requirements of medium to large scale businesses.
Possible roles that I feel confident with and (in my humble opinion) would excel at would be:
Software Project Manager, IT Security Auditor, ICT Infrastructure Project Manager, ICT Infrastructure Support Team Leader.
I grew up in Germany, hence speak fluent German. My English language skills I would describe as business-fluent.
If I could catch your interest, please feel free to read on.
Have worked for renowned international companies such as SAP, Siemens and Mercedes Benz and less renowned but still reputable companies such as PSI, CSB System, IAS, PiWorks and Schattdecor. Thus have a fair understanding of the work cultures and requirements of medium to large scale businesses.
Possible roles that I feel confident with and (in my humble opinion) would excel at would be:
Software Project Manager, IT Security Auditor, ICT Infrastructure Project Manager, ICT Infrastructure Support Team Leader.
I grew up in Germany, hence speak fluent German. My English language skills I would describe as business-fluent.
If I could catch your interest, please feel free to read on.
Projekthistorie
08/2020
-
12/2021
Was responsible for on time, in budget delivery of B2C E Commerce project for customer Mapplico in Istanbul
Led a team of 1 Mobile App Developer (Xamarin), 1 front end developer (HTML/CSS,JavaScript), 2 back end developers (ASP.net, SQL Server), 1 UI/UX specialist & 1 Graphics Designer
Performed deep dive review and prepared project charter document containing project’s Class A time and cost estimates, project scope etc. which was then signed off by stakeholders on both sides
Prepared HLD and SRS documents and presented them to customer for approval
Project was finished ahead of deadline, and we received project acceptance from the customer
Led a team of 1 Mobile App Developer (Xamarin), 1 front end developer (HTML/CSS,JavaScript), 2 back end developers (ASP.net, SQL Server), 1 UI/UX specialist & 1 Graphics Designer
Performed deep dive review and prepared project charter document containing project’s Class A time and cost estimates, project scope etc. which was then signed off by stakeholders on both sides
Prepared HLD and SRS documents and presented them to customer for approval
Project was finished ahead of deadline, and we received project acceptance from the customer
02/2018
-
06/2020
IT SERVICE DESK TEAM MANAGER
CONDUENT TURKEY
(Telekommunikation, 1000-5000 Mitarbeiter)
n Supervised two teams with 4 members each who gave 1st and 2nd Level support to
1000+ Windows 7 and MacOS clients located in our Call Centers in Istanbul and Antalya
n Prepared monthly service quality (KPI) reports and reported project status to superiors
n Prioritized, assigned & tracked issues to achieve high service quality levels
01/2015
-
12/2017
SAP SOLUTION DELIVERY CENTER - SERVICE MANAGEMENT TEAM MANAGER
MERCEDES-BENZ TÜRK A.Ş.
(Automobil und Fahrzeugbau, 1000-5000 Mitarbeiter)
n Managed a Team of 15 Service Managers, SMEs and Project Managers
n Resolved (or otherwise escalated) issues raised by customers and team members
n Service Management was SPOC for following internal customers: AMG, PT Süd, PT Nord, PCS,
LLZ, Bus FiCo Aftersales, Bus Template, MBT CF, MBT HR, Truck CC, PTE, AMSupply
n Contributed to improvements in tools, processes and reporting in order the increase
transparency and reliance of SAP SDC operations (e.g. Effort Tracking, Billing, KPI reporting)
n Evaluated performances of each team member and planned individual training programs
n Prepared team for CMMI certification audits (certification was successfully achieved)
n Also acted as Interim Service Manager temporarily for customer Truck CC
06/2010
-
04/2014
ICT MANAGER
SCHATTDECOR TURKEY
(Sonstiges, 500-1000 Mitarbeiter)
n Ordered & installed IT & Telecommunication equipment worth over 300.000 EUR
n Supervised implementation of Schattdecor Gebze factory's IT and Telecommunications
infrastructure from ground up
n Managed relations/contracts with external suppliers
n Gave 1st/2nd level IT & Telecommunications support to end-users
n Participated regularly in IT group meetings in our HQ in Thansau/Germany
n Maintained and enhanced factory's IT and Telecommunications infrastructure for around
4 years.
04/2008
-
10/2009
SENIOR SYSTEM SUPPORT ENGINEER
PIWORKS A.Ş.
(Telekommunikation, 10-50 Mitarbeiter)
n Performed Rollout of company’s Radio Network Optimization software to various international
customers (Mobile Network Operators e.g. Turkcell (Turkey), Vodafone (Turkey), Avea (Turkey),
KCell (Kazakhstan), Neo (Kazakhstan), Astelit (Ukraine), MTS (Russia), Eagle Mobile (Albania),
KKTCell (Northern Cyprus), UCell (Uzbekhistan), CTM (Macau))
n Gave 1st and 2nd Level support of software installations
n Monitored & Troubleshooted installations in a daily basis (both on Windows 2008 Server and
Sun OS 5.9 platforms)
n Configured Base Station Controllers (Vendors: Ericsson, Huawei, Siemens, Nokia) so that our
software works as intended
n Tested new SW releases
n Administrated company's hardware and software infrastructure
02/2004
-
02/2008
WINDOWS/UNIX/BACKUP SERVER SUPPORT TEAM SUPERVISOR
SIEMENS IT SOLUTIONS & SERVICES
n Supervised a specialist team with 24 members, who were monitoring around 2000 Windows &
Unix/Linux Servers located in various Siemens Data Centers in Germany
n Took appropriate actions in order to achieve 24x7 support & problem resolution within defined
SLA's
n Evaluated each team member's performances and bonuses on a monthly basis
n Conducted all project related correspondence with German project managers
n Reported project status to superiors
n Participated in job interviews and evaluated new candidates
n Fine-tuned processes to achieve better service quality
n Was awarded by Siemens management for project's outstanding performance
11/2001
-
12/2003
SENIOR SOFTWARE DEVELOPER (ERP, ABAP)
SAP AG
(Internet und Informationstechnologie, >10.000 Mitarbeiter)
n Implemented new features in module APO/PPM (mySAP Add-On) using ABAP
n Verified if software errors reported by our customers can be reproduced and did
corrections if necessary
n Performed intensive module tests of other mySAP components as instructed and
reported outcome to supervisor
n Performed training of new team members
04/2000
-
08/2001
PROJECT MANAGER (E-COMMERCE PROJECT)
BSSOFT LTD
n Was responsible for on-time, in-budget delivery of B2B Trade Portal project for customer Walter Bau AG/Munich (second largest construction company in Germany)
n Led a team of 12 front-end and back-end developers, system/database administrators & web site designers in Istanbul (BSSoft)
n Also led a team of 4 software test engineers in da AG headquarters in Unterhaching/Munich
n Deployed beta, alpha, pre-release & release versions of software at customer’s data center
n Project has been implemented successfully and we received project acceptance from the customer
02/1998
-
01/2000
SOFTWARE DEVELOPER (ERP)
IAS LTD
(Internet und Informationstechnologie, 10-50 Mitarbeiter)
n Coded a few dozen reports & transactions for company’s ERP software CANIAS within software modules Procurement, Sales, Finance, Controlling and Production
n Verified software errors reported by our customers and made corrections if necessary
n Deployed new CANIAS software releases at customer sites (e.g. Mutlu Akü, Maret, Çimtaş)
n Performed training of new team members
n Conducted trainings for customers who wanted to code transactions & reports by their own
08/1996
-
12/1997
CONSULTANT
CSB SYSTEM AG
n Localized company’s ERP software for Turkish market
n Translated company’s marketing materials into Turkish language
n Participated in national exhibitions to promote software product in Turkey
n Organized events with customers in order to demonstrate our ERP solution
n Played major role in opening of CSB System AG’s Istanbul office
n Hired new staff for Istanbul office
08/1995
-
07/1996
SOFTWARE DEVELOPER (ERP)
PSI LTD
n Participated in a complete Software Development Lifecyle from analysis to project acceptance
n Autonomously developed SW module Quality Assurance using OOP-Technology (C++)
n Gained extensive software & database development knowledge
n First job & first project experience with international customer
n Did software deployment/migration at customer's site in Berlin (Customer: Schaeffbraeu)
Reisebereitschaft
Verfügbar in den Ländern
Türkei
Remote only (except for Turkey where on i can work onsite too)
