Beschreibung
Mein Kunde in Frankfurt sucht einen SAP MM-WM Berater für eine Support RoleRoles and Responsibilities
1. Resolve incidents and service requests
2. Provide technical and functional expertise and guidance to the support analyst(s) to resolve
incidents
3. Analyze incidents/issues and identify root cause
4. Implement fixes based on root cause analysis
5. Document resolutions for known errors and update knowledge base
6. Review Implementation of solutions for bug fixes / enhancements and ensure adherence to
the End Client technical and quality standards and guidelines
7. Perform technical impact assessment due to changes (minor enhancements)
8. Responsible for taking the transition for the assigned-set of applications, proactively highlighting
issues and road-blocks in a timely manner to the Client.
9. Responsible for complete and timely transition of the new applications for the owned-domain-
areas including development of complete transition documents and deliverables as agreed as
part of the transition plan.
10. Responsible for carrying out internal reviews of the artefacts (during Transition / execution) and
onboarding technical team.
11. Responsible for documenting the relevant SOP’s and identifying areas of improvements.
12. Responsible for ensuring seamless playback session of the techno functional understanding of
the system by the team during transition and execution generating sufficient confidence in
stakeholders on team’s ability to quickly grasp and get productive quickly.
13. Responsible for adherence to committed SLAs and KPIs while ensuring quality of deliverables
and compliance.
14. Proactively propose continuous service improvement ideas to improve and/or enhance the
performance of the applications
15. Execute continuous service improvement and automation initiatives as directed by the Service
Delivery Lead.
gefragte Skills: SAP MM-WM Erfahrung. Min 5 Jahre.
Erfahrung in Support Rolen
SAP ABAP Kentnisse ist Big +
Projektort: Frankfurt am Main
Start Termin: 02.05.2019
Projekt Dauer: bis Ende des Jahres, Verlängerung Möglich
Projekt Sprache: Deutsch und Englisch