Beschreibung
SAP CRM CIC (Customer Interaction Center) Consultant now required by our global Client based in the greater area of Bonn, for a 10-20 day contract position starting ASAP (no later than end of July). The 10-20 days can be delivered either full time (in 2-4 weeks) or part time (eg 50% capacity) to suit the schedule of the successful candidate.
Tasks:
- Advise Client around various possibilities and functionalities within SAP CRM CIC
- Advise Client around the best way to implement certain new requirements in SAP CRM CIC
- Perform general review of SAP CRM CIC architecture, especially in consideration of the new requirements that are to be implemented
- Deliver a high level concept for the implementation of new requirements
Requirements:
- Extensive experience implementing SAP CRM Solutions
- Multiple projects and proven expertise specifically in CIC, for example Agent Inbox and Rule Based Ticket routing
- Strong functional expertise and experience in solution design/solution architecture
- Fluent English language skills (German is nice to have)
Parameters:
- Start date: ASAP, latest end July
- End date: flexible
- Workload: estimated 10-20 working days
- Utilization: flexible to fit your schedule
- Location: on-site around 50km outside of Bonn
This is a contract position for an initial 10-20 days which can extend if the concept is successful.
Please apply now for immediate consideration.