Beschreibung
For following duties we are searching for a Service Manager SAP SSF - SAP Shared Service Framework (m/f):- Global Governance for SSF HR Topics (structure, categories, inbound and outbound interfaces)
- In charge for the change advisory board
- Definition requirements to SSF with global focus, not local topics (country/region specific)
- Service Manager for IT or Service Provider (Enhancement)
- Setup of a Service Desk and define KPI's
- Incident, Change und Release Management
- GSS Contact (participation) for SLA definition (KPI)
Required Experience/Knowledge:
- Excellent HR Process Know-how
- Experience with Shared Service Transition
- Service Management Experience with SAP HR (SAP GUI, SAP Portal and Self Services)
- Service Management Experience with Ticket/Case Management Tools (SAP CRM, SAP Solution Manager, SAP Employee Interaction Center)
- At least six years' project experience, of which at least two years must have been spent in thematically comparable IT projects
- Special knowledge in several technical areas
- PM: At least two years' experience in IT project management with full management responsibility for the project staff
- Management of Cat. C or B projects with P&L responsibility
- PM: Management experience in multisite IT projects
social factors (must)
- Structured approach during troubleshooting
- Communicative function
- Inured to stress
- Readiness to adjustment to a complex field
start: 04.05.2015
duration: 30.09.2015
Munich
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