Beschreibung
Job Description:The candidate’s core focus will be to support our ASM management in all activities like monitoring, KPI reporting measurement, tracking of specific task and communication to various stakeholders.
Overall tasks include in particular:
• Keep management and relevant parties updated with to the point communication • Ensure comprehensive ASM documentation
• Continuously improve detection capabilities and operational procedures
• Build and share relevant information and knowledge with global (virtual) team
• Prepare and check functional and operational reports
Experience / Requirements:
- Good experience in organizational and communication items
- Good experience in a global incident response team
- Familiar with Windows standard tools and functions (ACCESS, EXCEL, PowerPoint, Word...) - Experience in managing global resources
- ITIL fundamentals (helpful)
- Successful integration into global virtual teams
- Experience in problem analysis, handling and documentation
- Experience in troubleshooting (technical analysis, documentation and remediation)
- Excellent verbal and written English skills are crucial