Beschreibung
Für einen unserer Kunden suchen wir derzeit einen Mitarbeiter zur Festanstellung, welcher die nachfolgenden Anforderungen erfüllt:Rahmenparameter:
Start: asap
Ende: 30.11.2015
Umfang: Vollzeit
Vertragsart: Festanstellung
Standort: Süddeutschland
Aufgaben & Anforderungen:
Securing the service:
Ongoing activities...
Daily check of all relevant server protocols to correct malfunctions and to prevent upcoming errors
Resolve of software malfunctions to re-establish full operational functionality
Restart of aborted Backup Save Sets
Installation of all new Backup-Clients on the Server
Check of all total Backups (monthly)
Plan and education of the Year-End Backup of all Clients (yearly in December)
Participation in weekly meetings
TSM MAN: excluding environment that will be obsolete within 6 months
Incident Management:
Handling of aborted Backup–jobs based on the target of maximum two aborted consecutive Backup Jobs per Client which includes that CUSTOMER provides to the Service Owner as follows:
a daily list of aborted Backup-jobs including a counter for each affected Backup client
a daily root cause analysis for 90% of aborted Backup-jobs (analysis of information available on backup hosts)
Handling of Long Running Backup-jobs which includes that CUSTOMER provides to the Service Owner as follows:
a root cause analysis for 90% of the Backup-jobs that are running at night and have not been finished until 6.00am of the following working day. CUSTOMER to suggest preventive measures in case of recurring issues with dedicated clients.
Hands & Eyes:
Escort of an engineer from the maintenance partner within the server rooms in case of hardware failures
Handle of all Backup-Tapes (Library or Safe)
Capacity Management:
Capacity Management which includes that CUSTOMER provides to the Service Owner as follows :
a utilization report showing Library/ Server/ Tape/ Drive utilization and number of Backup Aborts
Move to Production:
To ensure a proper Backup of end user data, Customer can ask CUSTOMER to add clients to the Backup before they have successfully passed the Move-to-production process.
Before the Move-to-production process has successfully been passed, CUSTOMER performs the Backup Services for the respective clients based on best effort, meaning that all Backup related tasks as described in this chapter will be performed by CUSTOMER, whereas the sole responsibility for the proper operation of the respective clients and also for the backup of these clients remains with Customer; meaning that CUSTOMER does not take aver any liability, grant any availability or service credits CUSTOMER cannot be held responsible for any kind of data loss or damage Before Move to Production, clients have to be part of the reporting in case of aborted or long running backup jobs, but excluded from the OLA calculation. Root cause analysis has to be done on best effort basis.
Update/Upgrade:
Installation of Updates (patches, fixes) for operating systems and backup software within the maintenance window or with agreement of Customer in accordance with the Change Management Process
Processing of the accumulated Change Requests within the maintenance window or with agreement of Customer in accordance with the Change Management Process
Installation and testing of updates (patches, fixes) for support tools (Backup, Monitoring etc.) within the maintenance window or with agreement of Customer in accordance with the Change Management Process
For the avoidance of doubt, Upgrades (release changes) are not in scope and need to be handled in accordance with the process defined in the Change Management Exhibit of the MSA
Monitoring and Ticket handling:
Daily monitoring/handling of the mails and SMS provided by the monitoring tools
Monitoring of HW-Resources and follow up analysis
Processing of the daily accumulate incidents provided by the trouble ticket system. All incidents will be handled through a trouble ticket system which will be provided by Customer
The PROVIDER is part of the respective workflow as 2nd level support instance. The 2nd level support of the PROVIDER is triggered by the UHD
Sonstiges:
Englisch und Deutsch in Wort und Schrift
Ihr GECO-Ansprechpartner freut sich auf Ihre Kontaktaufnahme:
Alexander Zahl
Telefon:
Bei Interesse freuen wir uns über die Zusendung Ihres aktuellen CVs inkl. Angabe zur Verfügbarkeit sowie Ihrer Gehaltsvorstellung bzw. Angabe ihres Stundensatzes.
Start: 16.02.2015
Dauer: 30.11.2015
Art: Festanstellung