Beschreibung
Sehr geehrter Damen und Herren,für unseren Kunden suchen wir einen Consultant (m/w) Database administration and process services
Service Description:
Database administration and process services:
- Fulfillment of customer requirements relating to the delivery service-desk-services.
- Receiving, classifying and the processing of orders and the forwarding of orders, inquiries for information and error messages/trouble tickets (IT Incidents).
- Monitor SLA`s (tracking of error messages/trouble-tickets).
- Implementing documented extensions and enhancements in the database.
- Performing database release and change management.
- Tracking and performing requested database changes.
- Updating proper documentation of database and associated process documents.
- Supplier should adhere the incident management processes including the resolution of trouble tickets, reporting and input to problem management if needed
- Supplier works on and manages problem tickets as defined in ITIL or customer process documentation including root cause analysis.
- Implementation of approved changes as per schedule within agreed SLAs and in agreement with customer change management processes.
- Fulfillment of order management processes and service requests for customer.
- Supplier to propose and to shape improvements to the operation of the systems, software and processes.
- Supplier to perform end user briefings and training courses for specialist & technical domain topics.
- Supplier to perform HP operations team briefing and training courses as well as to support to establish an operational distributed work model with HP operations team.
- Perform and support to operational acceptance processes.
- Management of projects or sub-projects in national and international context in English language.
- Documentation of processes using appropriate templates and documentation standards.
- Develop and maintain excellent working and communication relationships with internal and external customers.
Start: 01.12.2014
Ende: 30.05.2015 + Option
Ort: Hannover
Auslastung: Fulltime
Können Sie uns hierbei unterstützen bzw. eine Empfehlung aussprechen? Ich freue mich über eine Nachricht ihrerseits. Vielen Dank.
Mit freundlichen Grüßen
Sascha Riethmüller
Geschäftsführender Gesellschafter
Projekt Broker Consultant Services GmbH
Goethestraße 21, 60313 Frankfurt am Main
T: | F: | M:
| www.projekt-broker.com
Amtsgericht Frankfurt am Main HRB 93917, Steuernummer:
Geschäftsführende Gesellschafter: Sascha Riethmüller, Christian Weindl