SLA Coordinator

Vertragsart:
Vor Ort
Start:
11/2014
Dauer:
3 Months
Von:
Darwin Recruitment
Ort:
Germany
Eingestellt:
15.10.2014
Land:
flag_no Deutschland
Projekt-ID:
791094

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SLA Coordinator

For our clients Colonge projects we are searching for a SLA Coordinator. This is a 3 month rolling contract with possibility to extend.

Responsibilities include:

Active identification and controlling of service affecting tickets (which processing time will be lost)

Autonomous and responsible coordination of required trouble shooting arrangements

Documentation of the current status and the done troubleshooting arrangements in the referencing ticket

In time escalation regarding escalation matrix

Problem analyzing and preparing of improvement arrangements

Close collaboration with the escalation und order status controller

In collaboration: preparing of solutions for internal and external escalations

Active communication with the customer

This position is working within a German speaking environment. Therefore strong German language skills are required.

We look forward to hearing from you!