Beschreibung
SLA Coordinator - Germany
Manning Global, is urgently looking for a SLA Coordinator for our client, a prestigious international Telecommunications company, to be based in Germany.
Applicants must be eligible to work in: Germany
Number of positions: 1
Contract Type: Contract
Start Date: October
Job description:
Active identification and controlling of service affecting tickets (which processing time will be lost)
Autonomous and responsible coordination of required troubleshooting arrangements
Documentation of the current status and the done troubleshooting arrangements in the referencing ticket
In time escalation regarding escalation matrix
Problem analyzing and preparing of improvement arrangements
Close collaboration with the escalation und order status controller
In collaboration: preparing of solutions for internal and external escalations
Active communication with the customer
Desired Skills, Experience & Qualifications:
Experience in similar positions
Background in Telecom industry -preferably on Vendor side
German and English language
If you are interested, please submit your CV in English and MS Word format to;Mišela at , Quoting reference FLMMG/SC-5180 or call me on: Mišela - for more information.
Mišela Golubi?
Project Consultant
Manning Global Group
Munich (DE) – Duesseldorf (DE) – Liverpool (UK) – Zurich (CH)- Changzhou (China) - New York (USA) - Zagreb (Croatia)
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e-mail:
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