Service Manager (m/w) for Deskside Support

Vertragsart:
Vor Ort
Start:
08.2014
Dauer:
12 Monate
Ort:
München
Eingestellt:
27.08.2014
Land:
flag_no Deutschland
Ansprechpartner:
Florentina Krasniqi
Projekt-ID:
765395

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Service Manager (m/w) for Deskside Support

Tätigkeit:
Tasks and Responsibilties of position:

• To manage the support for all deskside service incidents/requests through to successful completion and user satisfaction using Client support tools
• To regularly review performance and trends in response to incidents/requests of all types and to provide recommendations to the Team Lead for service improvement.
• To act as a point of escalation between the business and SMO
• To work with vendors to ensure deskside service teams are supporting the business, reporting correct figures and adhering to SLA's
• To work with vendors to ensure all centrally managed images are applicable to the needs of the business and that all applications are appropriately packaged and ready for use
• Regular updating of Client Knowledgebase for Client systems and processes

Years of experience: > 5 years

Required:

• Good all around knowledge of IT
• Knowledge of ITIL process flow
• IT Service Delivery experience
• 4 plus years in IT delivery organization
• Very good English language skills in business & IT
• Very good German language skills in business & IT
• Excellent communication skills both verbal and written, with the ability to tailor communication to the intended audience (Client and users & IT Management)

Preffered skills:

• 5 years HW/SW support
• Microsoft qualifications
• Ability to prioritize and work calmly in a sometimes volatile environment
• A proactive and assertive work ethic

CVs in english, please!

Beginn: asap
Ende
Regeleinsatzort: München

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Agnieszka Nowicka
Recruiting Expert


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