Beschreibung
Our Client is seeking ideal candidates experienced in SAP MM/IM/eWM with E2E implementation and support experience, must be highly experienced in working on Incident, Problem, Change Management and Release Management processes and exposure to Remedy/HPSM tool would be advantageous.
Flexible in working with onsite and offshore teams
- Handled L2 support in support engagements
- Solving Direct Action Incidents:
- Answering all SUs questions regarding operations of the system
- Maintenance of soft configurations table entries
- Troubleshooting of blocked interfaces
- Analysis and proposal of solutions or workarounds for all raised issues
- Contacting SAP OSS for clarification of the issue
- Requesting creation or change of background jobs
Solving Bug fix incidents:
- Fixing a bug in the customizing and configuration
- Coordinating of bug fixes concerning authorization issues with Authorization team
- Testing of the bug-fixing (screening, functional and formal approval tests)
- Coordinating bug fixing in custom code with developers
- Contacting SAP OSS for solving of the issue in SAP standard
Must speak English and German to a very high standard