IT Helpdesk - Berlin

Vor Ort
6 months, rolling contract
Manning GmbH
flag_no Deutschland

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Dispatcher in shifts (24/7) Berlin Several dispatchers in Berlin on a freelance basis (6Monatsvertrag) for an international wanted telecommunication companies.


Control the operations of the Field Service technicians in accordance with the applicable rules, as well as by business viewpoints. Prioritization and tracking of orders taking into account the deadline requirements. Coordination of appointments with customers, service providers and carriers. Coordinating the necessary access permissions. Creation of Performance Documentation for data collection in order processing internally and towards the customer. Processing and maintenance of contracts in the trouble ticket system and the application tool. Creation of jobs in DVSystemen such as in SAP. Creation of weekly reports, evaluations and statistics. Clarification and resolution of contradictions in contracts in cooperation with the confirmation from, the disposition and the field staff. Identification of current quality problems by analysing the frequency of Entstöraufträge. Coordination of orders for the effective order processing after economic and technical aspects. Ensuring meaningful feedback from order fulfillment. Identification of process flow disturbances, develop and implement solutions in their own area of responsibility and Reporting to the manager. Management and coordination of material and spare parts supply in the Field Service, including the necessary booking process.

Completed vocational training as an IT systems engineer/in or comparable education. Experience in scheduling or in the Fault Management. Knowledge of basic network structures in the fixed and mobile communications, materials management processes and work processes in the Field Service. willingness to work shifts MoSo. Dealing with disorder tools and the MSOfficePaket. Good communication and information behavior. Planning, organizational, and decision-making skills, prioritizing tasks, assertiveness. High load.