ITIL Incident Support Coordinator

Vor Ort
6 Monate (Verlängerung möglich)
networker projektberatung
Frankfurt am Main
flag_no Deutschland

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Start: immediately
Contract: initial 6 months – option to extend
Type: full-time
Industry: financial services

Key responsibilities will be but are not limited to:

• Provision of an effective IT Support service that includes Event Management, Incident Management and Problem management
• Analyse internal customers' needs, and determines solutions to problems by means of automated systems; develops customised solutions to customer/user problems
• Take ownership of end to end ticket resolution and ensure tickets are assigned correctly
• Develops general and detailed documentation describing system specifications and operating instructions; and revises existing systems and procedures to correct deficiencies
• Source and analyse relevant subject matter documentation
• Actively contribute to the completion of program reports
• Contribute to business improvement initiatives
• Contribute to IT Support process and policy development and improvements
• Ensure adherence to processes by internal framework

It is essential to have the following skills and experience:
• Demonstrated experience in providing effective IT Support – min of 3-5 years
• Experience in mentoring and guiding other members within an IT Support team
• Excellent understanding of the interfaces between IT Support and the Systems Engineering Lifecycle
• Professional experience in the use of Service Management Delivery tools
• Solid knowledge and professional experience within technologies and domains including Linux, UNIX & Windows
• Strong experience in IT troubleshooting
• Experience in the use of MS Office and other relevant software packages and applications

If this sounds like you and you are ready to take on your next challenge we would like to hear from you TODAY. Please forward your cv in English to Alternatively call Doreen on for a confidential discussion.

networker, projektberatung GmbH
Doreen Mehlmann
Eschborner Str. 4
61476 Kronberg i.T.
Telefon: +49 (0)
Mobil +49 (0)