Beschreibung
We are seeking on a contractual basis a Business Analyst - General – Ref: 13527Your duties will be the following
ROLE PURPOSE
The ideal candidate will plan and performs analysis of company functions, processes, and activities to improve computer-based business applications for the most effective use of money, materials, equipment, and people. You will utilize available computer systems resources and personnel to carry out analysis to support the management's quest for performance improvement.
The “Processes and Tools” work package is focused on the planning and implementation of key ITIL processes and supporting tools including Request Fulfilment, Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management and Service Level Management.
The activity will include an analysis of GIS process requirements, mapping these requirements to the pharmaceutical environment standard ITSM toolset, performing a gap analysis and developing mitigating actions to close gaps.
Your supporting activities will include review of existing process artifacts, validation of process workflows, documenting GIS use cases, identifying process interfaces, and producing documentation including a Service Management Manual (SMM), Standard Operating Procedures (SOP), Work Instructions (WI)'s, and Service Operations Manuals (SOM).
The skills you bring on board:
• Ensure proper implementation of service integration and management SIAM and GIS operating model standards, processes and methods.
• Support the project teams in understanding the benefits of the Service Development method and in applying it to their projects and services.
• Interface between the SIAM governance function and Service projects to ensure processes and projects are aligned.
• Support the evolution and further development of methods, processes and artifacts related to the SIAM operating model, including the creation of material related to these.
• Create process designs, templates and deployment approaches related to SIAM operating model.
• Develop training material for procedures, methods and artifacts related to the Service Development Method.
• Perform trainings on the usage of the Service Development method and the related deliverables, for example to projects and services teams.