Beschreibung
Wir von der emagine GmbH, suchen für unseren Kunden einen Projekt Team Member, für den Bereich ZIP Zero Incident ProgramReducing Incidents by proactive Problem Management
Main Technology: SDM12, OSD, ITSM, other tickettools
Short Description: Drives proactive problem management with the help of trend analysis to enable deliveries for a significant reduction of occurring incidents.
-Execution of proactive Problem Management process tasks in adherence with global and local requirements.
-Coordination and management of proactive Problem Management process activities across the global factory and with external suppliers to agreed global and local SLA´s
-Escalation of risks and issues to relevant Problem Managers or the Problem Management Regional Process Owner
-Supporting Problem Management reporting as required for ZIP
-Assists the Problem Management Regional Process Owner in identifying and planning for process improvement projects
-Drives implementation of standard execution of the proactive Problem Management Regional Process
-Process Specific Responsible to coordinate problems, provide support to other processes and perform hierarchical escalation if resolution is not found within given targets
-Communicats with the requester (Service Delivery Manager for example) about necessary specific content needed for working successfully
-Responsible for reviewing and accepting / rejecting all new problems
-Ensure that problem records are correctly logged
-Plan the operational work related to Problem Management (like assigning technical experts to one subject)
-Monitor the on-going problem activity
-Agree upon priorities and required resources and progress
-Facilitate Problem Management meetings
-Start escalation and initiates Hierarchical Escalation
-Approve the execution of tasks within the Problem Management process cross delivery units (Global Factory, Country Production centers, Account Service team, Third parties)
-Escalate risks and issues to relevant management level
-Approve on compliancy with standarts for the Problem Management process
-Reporting relationship and organizational interfacesReports directly to the Project Manager and will interface with the Process Service Manager in the Account Service Team and the technical experts in the Global Factcory
-ITIL Operational experience including understanding customer SLA´s
-Experience in customer interaction
-Experience in MS Office, Excel, Word
-Experience of specific Service Management toolset usage
-Problem Management operational experience
-Experience of Atos Origin Quality Management processes
-Relevant industry knowledge and technical Skills
Wir freuen uns auf Ihre vollständige Bewerbung im WORD- Format unter Angabe Ihres Stundensatzes sowie Ihres Verfügbarkeitsdatums. Reference :J094691 Duration :10 MM Location : München Languages : Deutsch/Englisch emagine GmbH Aguilar Boehmert, Michel-Daniel T : F :