Beschreibung
Task:The Network Implementation Engineer has the technical responsibility for the client?s
network environment, for implementation and change tasks, projects, providing technical
network skills to the delivery centers and the Customers. This team contributes to project
related activities by implementing planned network changes, HW refreshes or support
complex network migrations involving different teams or solve complex incident outages.
You may become a NW technology champion on NW technologies (WAN, LAN, Security)
or take a NW customer specialist role (unique technologies, processes) to provide special
expertise, care, handle priority cases and share knowledge.
? Manage and implement complex NW changes as part of a project implementation
or execute NW normal, non-standard and routine changes (LAN, WAN and
Security)
? Perform various NW migrations or new device implementations (SW, Routers,
LoadBalancers, Firewalls, VPN devices, ...)
? From a technical perspective you will work with TCP/IP, Security, LAN, WAN ?
devices and technologies: VLAN routing, VTP, Spanning Tree, BGP, MPLS, ISDN,
VPN, SSL, HSRP, Cisco, HP ProCurve, Nokia, Checkpoint firewall, Alcatel, 3Com,
Blade, FWSM, Nortel VPN concetrators, Juniper, CISCO ASA, Wireless, F5 Big IP,
CISCO LB, ACE, CSS, Foundry, Zeus, CSM, WAN accelerators, IDS/IPS, ?)
? Understands, synthesis and clarifies customer need
? Proactive to anticipate issues or situations which impact service quality, adapts
quickly to new technology & understands complex infrastructures
? Work according to the procedures and best practices of HP MSDD EMEA
Networks.
? Set up all processes and documentation required to support a new HPMS customer
? Strictly follows Move to Production (M2P) process including to check that tools and
documentation are up to date
? Perform investigation on new technology, help inbound project managers and other
support team to introduce new technology, capacity planning & performance
management
? Acts as point of contact for customers and Delivery Leads for complex technical
issues
? Analyzes and solves complex incidents involving several different & remote support
teams, Identify root cause of incidents and make appropriate recommendation to
avoid future failure
Requirements (Must have):
At least 3 years experience in IT operations and Network operations
Cisco Certification to at least Network Professional (CCNP) or equivalent
experience, CCDA or CCDP is an advantage
Experience in troubleshooting a broad range of network technologies, strong
expertise in at least one specific network technology
Fluent English is a must
Ability to work effectively in diverse and multi-cultural environments
Ability to communicate complex technical contents plainly and simply in English
Strong technical knowledge including Networking
Excellent customer facing attitude
Team player: Ability and willingness to motivate and support others
Strong consulting skills, flexibility and resourcefulness
Ability to communicate and present in a effective way
Analytical and complex incident solving skills, ability to coordinate complex network
changes or projects involving several different support teams, ability to meet
deadlines
Environment/Miscellaneous:
German language mandatory
Beginn: 01.02.2014
Dauer: 01.11.2014
Branche: Sonstige