SAP HR Support PE010701

Vor Ort
March 1, 2014
12 Monate m. Verl.
BEP Gesellschaft für Informationsmanagement mbH
Rhein - Main
flag_no Deutschland
Jürgen Engler

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Industry :           Government

Working hours:  fulltime



ERP 2005 SAP modules in used are FI, CO, MM, SD, Public Sector Management (Funds Management), HR, Project System. The current SAP HR implementation includes:

  • Portal functionality for Working Time, Benefits and Payments, Personal Information, myLearning. Portal technology for workflow and Employee Self Service transactions.

  • HR ERP backend functionality for HR Planning and Budgeting (PCP), commitment processor (PSM integration), HR Organization Management and Employee Administration, Payroll, Time Management (positive working time concept: Flexitime), Recruitment and Training Management. There are major integration aspects to travel management, G/L accounting and funds management.


The customer is continuously improving the SAP functionality, mostly in form of small process and/or functionality enhancements and is currently developing improvements to the existing recruitment and staff appraisal process. Further, a SAP BO project covering also HR related reporting aspects has been started. The current number of SAP users is estimated to be ca. 500, including staff and consultants.


SAP users are grouped into three categories:

  • Employee Self Service Users (ESS). These users use ESS mainly for time and absence management, payroll statement, and in the future also for HR Planning and end user reporting.

  • Workflow and Reporting Users, who will mainly view SAP data and participate in workflow, i.e. electronic approval loop of certain transactions, e.g. leave requests, overtime requests in the area of HR. Travel management, procurement requests, invoice acceptance, etc. related to other SAP modules. Most of these users also use SAP for reporting purposes.

  • Professional Transactional Users, who enter and maintain data and transactions directly in SAP ERP.


The role of the consultant will entail as a minimum:


1. To support the implementation of HR related process enhancements and projects by:

  • Supporting the Business Process Expert Coordinator in project coordination related activities, such as workshops, project meetings, etc.

  • Conducting activities such as testing of new functionality, supporting pilot implementations, roll-outs and similar activities in a project environment and providing respective feedback.

  • Supporting Business Process Experts in testing for technical upgrades including Support and Enhancement Packages.


2. To support day-to-day operation of the SAP System with emphasis on HR related topics by:

  • Providing second level support to end-users in the use of the mySAP system. This will mainly involve providing guidance on navigation and assisting users who are not familiar with SAP, however first level support, particularly in areas supported by ESS and workflows functionality is expected,

  • Providing second level functional support to EUMETSAT Service Desk members, especially in identifying the root cause of the problem in close cooperation with 3rd level support, the SAP Business Process Experts and SAP Consulants, (user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc.), and

  • resolve the call if direct end-user support is required,

  • Establishing a knowledge base for end users and Service Desk of the resolutions to commonly experienced issues; questions, calls etc.

  • Carrying out the initial testing of changes in the test system prior to user acceptance.


3. To facilitate the coordination and communication of changes in functionality to the SAP system (with emphasis on HR) due to bugs, enhancements, and daily production support.


This role is instrumental in helping the SAP Business Process Expert Group and SAP key persons to maintain and refine the internal SAP Change Management Process. This role will include the following tasks as a minimum:

  • Monitoring controlling, communicating and tracking the registered bugs with SAP Business Process Experts, SAP Consultants and System Administrators until bug closure.

  • Monitoring the transport requests provided for the resolution of bugs or changes to the system,

  • Initiating the change management process by collecting change details and creating the related change management forms for the changes to the system functionality,

  • Identifying testing, documentation, and training materials that may be affected by system changes with the Business Process Experts (BPEs) and following up the implementation of the required changes to the affected documentation, including supporting BPEs in the documentation activity.


4. To support end-user and process related documentation and training processes with special emphasis on HR by:

  • Highlighting end user training needs in the area of HR.

  • Coordinating HR related end user training initiated via the SAP Business Process Experts, direct requests or as a result of Service Desk action, including training reports and training material.

  • Coordinating and following-up changes to end-user documentation, process documentation, test documentation etc.

  • Providing ad hoc and scheduled end user training in cooperation with the SAP Business Process Experts or as part of the induction programme.


The consultant is also expected to increase his knowledge of the processes and decrease the dependence on the SAP Business Process Expert Group.


It is not expected that the consultant will provide support in areas where a high degree of specialisation is expected with a low number of end users, such as payroll. On the other hand it is expected that the consultant is sufficiently knowledgeable in non-HR subjects to be able to support end users on generic non-HR related topics, such as reporting, printing, workflow handling, etc. and to acquire sufficient expertise on the job to act as back-up to other members of the SAP End User Support Team in the area of SAP Material Management and



Your qualifications:


Minimum of 2-3 year experience on the following aspects:

  • Experience of working in a HR environment with involvement in key HR business processes such as time management, recruitment, and HR administration/organizational management plus knowledge of associated processes, like HR planning and budgeting and relevant system transactions.

  • Prior experience in coordinating tasks between a high number of internal and external people, such as bug follow-up, training coordination and documentation follow-up.

  • Proven experience in providing end-user support, and be proficient in using the mySAP ERP and portal HR functionalities, preferably the mySAP ERP for the public sector.

  • Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal.

  • Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors.

  • Working knowledge of SAP ERP HR functionalities incl. employee self service such as HR absence and time management, particularly Flexitime, employee data maintenance, payroll slip, training requests, etc.

  • Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel.


The working language for the position is English.


In addition to the above, the following will be considered as advantageous:

  • Basic understanding of SAP HR Functional Modules: Personnel Cost Planning, Organization Management, Employee Administration, Payroll, Recruitment, Learning, reporting functionality for all Modules utilized (including FI/CO, MM, SD, etc.) and SAP cProjects.

  • Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management.

  • Work experience of a public sector organisation

  • To prioritize, plan, and resolve conflicts,

  • To manage multiple assignments,

  • To work in a team environment, and

  • To consistently meet deadlines


You ought to consider that you increase your chances by highlighting the requested skills in the projects listed in your records.


Language:       German, English fluent, French a bonus

BEP Gesellschaft für Informationsmanagement mbH
Herr Heinz Hoerath

Tel.: +49 (6074) 21 51 271
Fax.: +49 (6074) 31 790

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