Senior Specialist Network & Voice Services

Vertragsart:
Vor Ort
Start:
February 2014
Dauer:
6-12 months
Von:
VARIUS IT Informations - Technologien
Ort:
Nordrhein-Westfalen
Eingestellt:
25.12.2013
Land:
flag_no Deutschland
Projekt-ID:
644147

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for an existing contract with one of our direct clients we are urgently looking for a Senior Specialist Networkand Voice Services

Start: February 2014
Duration: 6-12 months
Location: NRW (Germany)
ProjectID: 1692

As Specialist network and Voice services you will be part of the team responsible for daily operation and provide within the team the Avaya Migration and modernization of Telephony and network,

Your responsibilities:

  • AVAYA System Administration (CM3/5/6)
  • Network administration (mainly Cisco, Huawei und Teldat)
  • Driving the future Voice Solution
  • Ticketing (1st Level) in Telephony and network
  • Coordination and escalation to 3rd Party, Service provider and producer
  • Filial services Data and Voice (move, add, change, close)
  • Participation in Projects eg Migration AVAYA CM3 to CM6, Modernization Telephony and network
  • Documentation and Reporting Voice and Data Solution (eg CMDB, SLA's Audit, KPI's)

Your profile:

  • At least 5 years experience in telephony and network
  • Experience in 1st Level hotline or Call Center
  • Knowledge requirements: Communication and Session Manager AVAYA, Cisco IOS
  • Ideally Experience in Finance industry
  • Ability to coordinate internal and external provider
  • Good generally knowledge in It- and network
  • Good knowledge in network tools and Remedy
  • Good knowledge in Groupware Systems (Novell, MS Exchange, MS Office)
  • Ability to optimization and documentation
  • Good communication skills     
  • Being team player
  • Fluent in English
  • German and/or Spanish will be a plus

If you find your expectations and your skills described, please send your Resume in English by mail to
Petra Haack
Senior Recruiter
Talent Akquisition

VARIUS IT GmbH & Co. KG