Beschreibung
Task:- Coordination of operational aspects (incident/problem-mgt. & monitoring by ITIL processes)
- Follow-up of operational gaps / failures by using ITIL processes
- Responsible for the ITIL processes in the site services team (at customer side):
- Forward and follow-up on escalations & complaints of process/operational failures
- Analysis & Reporting
- Coordination and follow-up of tasks between the local site services team and the possible offshore team
- Responsible for coordination/communication with customers
- The Project Lead typically reports to a Project Manager
- Responsible for the coordination and completion of projects
- Take responsibility for gathering project (user and/or system) requirements, define/document solutions and associated cost pictures
- Assist in assembling project teams, identifying appropriate resources needed, helps develop and execute project plans
Requirements (Must have):
- Excellent customer service, interpersonal, communication (multicultural) and team collaboration skills
- Able to follow change management procedures and internal guidelines
- Strong tracking, coordination and project planning skills
- Ability to identify and implement process and/or application improvements by using ITIL based processes
- Must be able to work on multiple simultaneous tasks with limited supervision
- Quick learner, motivated self-starter
- Strong analytical and problem-solving skills Methodology/Certification requirements
- Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience.
Nice to have:
- Advanced course work in technical systems plus continued education in technical disciplines is preferred
- Language proficiencies: English spoken and written/German is a plus
Environment/Miscellaneous:
Business Unit IT
- Infrastructure Division
Beginn: 16.01.2014
Dauer: 20.07.2014
Branche: Medizin/Healthcare