Beschreibung
As the Global VIP Support coordinator, you are responsible for succesfully managing issues, requests, incidents and escalations raised by the VIP's and their personal assistance. You will be serving top-management, the Client board and other important persons within the client.In order to serve our VIP's at the highest quality level we are seeking for a person (m/f) which will:
- coordinate requested services within the scope of the service portfolio
- collaborate with the appropriate persons from the client and third pary supplier teams
- cooperate with and support the local VIP support front office and back office teams
- assure requested services are handled within the defined measurement framework
- provide accurate reporting on all services within the scope of the GVS support
Apart from the daily business, the GVS coordinator will establish a CSI (Continuous Service Improvement) framework and approach.
Must have skills:
- 2-5 years experience in escalation management
- 2-5 years in project management
- 2-5 years team lead experience
- German and English business fluent
Nice to have:
- experience in service delivery and supplier management
- chemical and pharma experience
- ITIL certification
- Six Sigma Green belt
- Prince2 experience
Start: 01.01.2014
Duration: 12 Months
Region: Rhein-Main area
I´m looking forward to receive your CV via e-mail:
If you are not available feel free to forward this request to your colleagues.