DBA Oracle / RMAN / ITIL / DB2UDB / Support, Laufzeit: 21.10.13 - 31.3.14, FULLTIME, Stuttgart

Vertragsart:
Vor Ort
Start:
10.2013
Dauer:
5 Monate (Verlängerung möglich)
Von:
Ort:
Stuttgart
Eingestellt:
11.10.2013
Land:
flag_no Deutschland
Ansprechpartner:
Udo Stoll
Projekt-ID:
611923

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.
Sehr geehrte Damen und Herren,

für einen unserer Kunden suchen wir externe Unterstützung in Stuttgart:

Oracle Expert Database Service

Laufzeit:

OPERATIONAL HOURS
5x8 approx. 160 h per month

LOCATION:
Stuttgart, Germany

SERVICE DESCRIPTION
It is the main goal of the Oracle Expert Service to support the service organization with expert know-how and optimization of the technologies assigned to the responsibility, and to support the customer in optimizing and standardizing the use of these technologies.
The Oracle Expert Service proactively analyses the Incident occurrences, system configurations and parameterizations in order to derive measures to improve these aspects. In addition the Oracle Expert Service is responsible for representing the service organization in technology discussions with the customer.
By the nature of the assigned responsibilities, the Oracle Expert Service supports a multitude of Service Management Processes, such as Incident, Problem, Change Management and contributes to technology boards of the customer.
The Oracle Expert Service works during office hours and is on stand-by according to a schedule that covers 24 hours of service 365 days of the year.

REPONSIBILITY
Control of ticket queue of assigned service group
Customer support for developments using the considered technology
Planning of technology changes affecting several systems
Diagnosis and resolution of severe / major Incidents
Definition of measures to prevent severe / major Incidents
Review of Incident causes and definition of measures to reduce number of Incidents
Implementation of critical / highly complex Changes
Development of concepts for optimizing operation and implementation
Testing, evaluation and implementation of operational tools
Creation and update of technology related documentation and instruction documents
Safe-guarding of correct configuration / parameterization of system using considered technology
Supply of evaluations and reports for audits
Communication and coordination with customer IT strategy
Support for developing standards and interface concepts
Follow-up and coordination with customer guidelines regarding considered technology
Execution of first and second level tasks, when required

CAPABILITIES
The personal character oft he Oracle Expert Service members needs to display:
High degree of customer- and service orientation
High degree of own initiative
Analytical reasoning
Self-assertion and persuasiveness
Purposeful and structured manner of working
Capacity for teamwork
The training of the Oracle Expert must include:
Expert technical training for assigned systems (as defined in the profile annex)
ITIL Foundation
In the practical work, the Oracle Expert needs to have:
Firm knowledge of the implemented IT technology
Firm knowledge of the customers IT strategy
Firm knowledge of the agreed service levels
Firm knowledge of the provider’s and customer’s organizations and processes
Technical skill to design, analyze and optimize system configurations
Firm knowledge of the technology specifications

PRODUCT SKILLS
Oracle 9.x / 10.x / 11.x
DB2 UDB 8.x / 9.x

DESIRABLE
Oracle - OCP
DB2 UDB - IBM Certified DBA
ITIL Certification
Identification and Implementation of Service Improvement Plans
Implementation of Quality Processes

REFERENCES:
7 Years+ Service Experience in DB Support (Oracle)

KNOWLEDGE OF SERVICE
Be familiar with the following items
24x7 Production DB support in Unix Environment
Oracle Database Administration
DB2 UDB Database Administration
RMAN
Unix Administration
Remedy Ticketing Tool

Abgabefrist: Dienstag, , 10:00 Uhr

Bei Interesse freue ich mich über ein feedback von Ihnen, sowie über die Zusendung Ihres aktuellen Profils (wenn möglich im Word Format), unter Angabe Ihrer Verfügbarkeit und Konditionen in € im all-inclusive Stundensatz.

Vielen Dank

Mit freundlichen Grüßen – Dimitrios Koulousios

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Dimitrios Koulousios
Key Account Manager

axantis AG I Zettachring 2 I D-70567 Stuttgart I Germany
Amtsgericht Stuttgart HRB 21471, Vorstand: Udo Stoll, Aufsichtsratsvorsitzender: Peter Ascher

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, http://www.axantis.com, skype:axantis_dk, get skype and call me for free: http://www.skype.com