Beschreibung
Customer Engagement Manager (CEM) - Financial Services (FS) - English & German speaking
My client seek an experienced Customer Engagement Manager (CEM) to be based in Nuremburg, Germany for a period of 6 months to 1 year with a possibility of moving to permanent.
Duration: 6-12 months
Rate: €600-€700 (depending on experience)
The ideal candidate will be fluent in English and German.
Main Responsibilities:
*Responsible for managing the overall development and implementation of customer-facing activities to fulfil the requirements of customer agreements.
*Maintain close engagement with the customer to drive the account's delivery activity and business growth.
*Customer-side project implementation management, version deployment and on-going maintenance and support (OGS) activities.
*Manage delivery on commitment
*Customer engagement management
*Business plan management and efficiencies
*On site team management
Required Technical Skills:
*Experience in Software (SW) development and project implementation domain within Telecom/relevant industry
*English and German speaking.
*Banking background (online Banking) is essential
*Customer Care System Knowledge is essential
*Strong background in delivery and deployment of large scale projects
*Excellent project management skills
*Strong customer facing capabilities
Customer Engagement Manager, CEM Manager, Financial Services, FS, Banking, Online Banking, English, German