Beschreibung
Für einen unserer Kunden suche ich derzeit einen Mitarbeiter zur Festanstellung, der die folgenden Anforderungen erfüllt:Rahmenparameter:
Zeitraum: 01.08. bis 30.09.2013
42 PT
Vollzeit (40h/Woche)
Festanstellung
Aufgabenbeschreibung:
receive and update incidents and requests through a call tracking tool
basic installs, moves and changes for desktop and laptops
install operating systems for PC's, onto a desktop and laptop
load an image onto a desktop and laptop
backup and restore data on client workplaces
load standard software applications such as MS Office or other scripted installs
install (unpack, connect to the NW & test) standard desktops, laptops, printers and peripherals
physically move client equipment
set up security, file access, and other administrative procedures associated with requests & incidents
connect client equipment to network facilities
provide desk-side guidance as appropriate to the end users
affix an asset identifier tag to the Asset where required by the Customer and update the CMDB
monitor SLA of assigned activities
find faults with basic office environment IT related problems
identify the scope of incident or problem & provide operational & technical assistance to remedy
replace components in both desktops and laptops (e.g. hard drives, processors, fans etc.)
understand desktop and laptop installations and configuration
coordinate activities with service desk & provide Level 2/3 support to service desk &/or end users
Coordinate with third party (e.g. manufacturer warranties, managed print partner)
Perform remote control resolution using appropriate tools like SMS or SCCM
English language skill (able to receive instructions, provide updates and escalate if necessary)
Ihr GECO-Ansprechpartner freut sich auf Ihre Kontaktaufnahme:
Sebastian Franke
Telefon:
Bei Interesse freue ich mich über die Zusendung Ihres aktuellen CVs inkl. Angabe zur Verfügbarkeit.
Start: 01.08.2013
Dauer:
Art: Festanstellung