Beschreibung
For our client we are searching for an experienced Temporary ´Service Manager for Partner Management (m/f).Start Date: 05.08.2013
End Date: 29.11.2013
Activity level: fulltime (40h/w)
Temporarily fill in Service Manager role for Partner Relationship Management temporarily due to Paternity/Maternity leave. Engagement will include a rampup as well as rampdown surrounding the 3 month leave.
Solutions supporting our Partner Management business based on CRM 7.0 (especially Loyalty Management).
Tasks of a Service Manager would be:
- Manage service delivery from the IT Service Partner to support the LoB 19s according to the agreed KPIs in service area
- Manage the committed project portfolio into the RUN organization.
- Drives continuous improvement of the service engagement in terms of operational efficiency, reducing TCO, support quality and customer satisfaction.
- Perform customer engagement with stakeholders for IT application operation.
CRM Sales - Loyalty Management professionell
perfect SAP ABAP OO and CRM WebUI ability knowledge
Project language: English
Organizational Talent required
Excellent English and communication skill required
We are looking forward to receive your English-CV in Word form! Reference :J092857 Duration :29.11.2013 Location : AREA OF MANNHEIM Languages : ENGLISH GFT Resource Management GmbH ZEBEC, NEVENKA T : F :