ITIL V3 - Technical Writer

Vertragsart:
Vor Ort
Start:
07.2013
Dauer:
6 Monate (Verlängerung möglich)
Von:
Wega Informatik AG
Ort:
Basel
Eingestellt:
21.06.2013
Land:
flag_no Schweiz
Projekt-ID:
555350

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Rolle: Technical Writer mit guten ITIL V3 Kenntnissen.
Ort: Basel, internationales Umfeld daher fliessend Englisch in Wort und Schrift notwendig
Pensum: 100% , contract bis Ende Jahr

MAJOR ACCOUNTABILITIES

? Key: Technical writer with experience in ITILv3 best practice. Must have the ability to create, assimilate, and convey technical material in a concise and effective manner.
? Create and develop manuals and SOP’s to support IT operations.
? Assist in planning, creating and developing various operation/maintenance manuals, training materials, instruction guides and other technical documentations related to IT operations.
? Participate in process design meetings with relevant SMEs (Subject Matter Experts).
? Gather all relevant process and support information from relevant SMEs.
? Incorporate all information into required process definition documents, support policies, work instructions, user documents, training guides, and other relevant documents.
? Assimilate knowledge during discovery and collaborate with senior management to assess current processes and define/document improvements in line with ITIL v3 standard.
? Assist in identification of discrepancies/gaps in current processes and deliverables.
? Review and edit technical writing by other team members to maintain clarity, consistency, and quality.
? Deliver final versions of the materials and submit to document control for release.
? Maintain project and task plans and assignments.
? Adhere to all departmental policies, procedures, standards, and document templates where applicable.