IT Support, 2nd line support, support analyst, helpdesk, Support Engin

Nordrhein-Westfalen  ‐ Vor Ort
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Schlagworte

Beschreibung

IT Support, 2nd line support, support analyst, helpdesk, Support Engineer, second line support, IT analyst.

Location: Monheim, Hitdorf, Baumberg, Rheinfeld, Worringen,

12 month contract

euro;25-35per hour

  • You must speak fluent English and German
  • Work as part of a Pan-European team, with responsibility for all aspects of Onsite Services in the Monheim, Germany Office and second level support for EMEA (Number of users 600+)
  • You must have excellent user service and social skills, along with the willingness to help
  • Desktop support - IT Technical Support
  • You need to have a solid technical understanding, with excellent familiarity of the Microsoft product suite (XP and Win7)

Responsibilities:

  • Repair of computers, hardware, and software - Break/fix/at user's desk site & centrally
  • Replace computers with new, as part of PC Refresh Programme
  • Liaise with vendors to facilitate repair of computers
  • Installation of approved software
  • Hardware Upgrades and swaps
  • Updating of tickets using ServiceNow
  • Conduct regular interaction with IT users using expert customer service skills and expert communication skills.
  • Resolution of end user's incident and service requests in accordance with Client Services OLA expectations
  • Perform advanced incident and problem analysis, troubleshooting, as required to resolve incidents and requests
  • Remote support over the phone (resolution end-user incidents)
  • Willingness to learn new skills
  • Taking notes and compiling technical documentation
  • Fluent spoken English and German language skills

Qualifications:

  • Microsoft Certified Systems Engineer (MCSE) or studying for this
  • Excellent working knowledge required of Windows XP and wind7 operating system.

If you are interested in this position, APPLY NOW! Please forward your CV with a covering letter outlining your relevant experience and salary details. Alternatively, contact Clare Pearson for more details.

Start
ab sofort
Dauer
12 months
Von
OCC Computer Personnel
Eingestellt
18.05.2013
Projekt-ID:
539014
Vertragsart
Freiberuflich
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